Billing and Collection Services

The Vendor is required to provide billing notice delivery and collection agency service issuance of mailed and electronic billing notices (e-billing), collection notices using various methods including mail, phone, and electronic communication to support full-service recovery of delinquent accounts.
- Service requirement to billing notices:
• Prepare, distribute, track, and reconcile billing notices via email.
• If an email address is unavailable or undeliverable, notices must be sent by postal mail.
• SMS/text messaging is not permitted unless the library provides prior written authorization.
• The library sends billing notices to members:
o 30 days after the due date and after any item is marked lost - first notice
o 50 days after the due date (20 days after the 1st billing notice) – second notice
- Services required to collection notices:
• Prepare, distribute, track, and reconcile collection notices via email, postal mail, and telephone.
• SMS/text is not permitted unless expressly authorized by the library in writing for the future.
• Exclude certain accounts from collection in accordance with library policy and prohibit reporting without the library’s explicit written consent.