Merchant Services

The Vendor is required to provide for merchant services.
- The County accepts payments for property taxes, services, fees, permits, licenses, assessments, and other miscellaneous charges from residents and businesses.
- Payment solution and gateway providers that will allow citizens to make payments by credit card, electronic check, and various other methods.
- This request is for online payment services and on-premises payment services at the County’s discretion; the County will work with the successful vendor to onboard the various software and methods of collecting payments in order of priority.
- Provide to the County an easy to navigate design for customers and provide customer support from at least 8AM to 8PM during the business week for any online services.
- The system must be Payment Card Industry (PCI) compliant, provide for reporting, allow for back-end review of activity, and interface with current and future County cashiering systems.
- The County is implementing a new cashiering system, Teller Cashiering. This will be one of potentially many electronic payment systems the County wishes to connect to the payment gateway processor
- The solution must process Visa, MasterCard, and Discover transactions at a minimum. Additional card brands may be added by the County during the contract term, and the Contractor must support such additions without additional cost to the County.
- Must maintain compliance with all current card-brand and payment-industry regulations, including full certification with all applicable card associations.
- The solution must support a convenience-fee funding model in which all convenience fees are retained by the Contractor and all base transaction amounts are remitted to the County. The Contractor must disclose the fee structure to end users before completion of each transaction.
- shall assign a Relationship Manager to serve as the primary point of contact for all service, operational, and escalation matters. The Relationship Manager must be available during normal business hours and must respond to County inquiries within one business day.
- The system must generate a unique authorization or confirmation number for each successful payment transaction. This number must appear on all customer and merchant receipts.
- Must provide a written Gateway Migration Plan including migration sequencing, required API or file-based integration methods, data mapping, cutover methodology, testing procedures, rollback procedures, and a timeline aligned with WorkDay implementation milestones.