Managed Security Services

The vendor required to provide managed security service designed to deliver advanced monitoring, detection, response, and risk management across the environment.
- Objective
•    Ensure 24x7x365 monitoring of entire environment.
•    Detect and respond to cyber threats in near real-time. 
•    Provide measurable improvements in cyber resilience through AI-driven SOC automation, vulnerability management, and cloud security coverage. 
•    Deliver reporting and governance aligned with agency standards.
1. Sapphire AI insights - sapphire AI is the intelligent core of vendor’s platform and next-generation AI, delivering autonomous investigation, decision making, and response with over 98% accuracy.
•    Sapphire AI gathers, analyzes, and correlates security data across all digital assets. 
•    Using advanced machine learning, it detects anomalies, prioritizes alerts, and applies context-driven intelligence to minimize false positives and mitigate risk in real time. 
•    Upon detecting a threat, sapphire AI automatically triggers response playbooks. 
•    Sapphire AI delivers autonomous threat response, backed by vendor’s 24/7 security team for expert guidance whenever needed —ensuring continuous protection with a human touch.
2. Sapphire AI SOC analyst - providing assistance with customer interactions and handling support.
•    Sapphire AI SOC assistant delivers a personalized customer experience, responding promptly to queries with natural language understanding and contextual awareness to provide accurate, relevant solutions. 
•    By analyzing user interactions, common issues, and FAQs, our team built an extensive knowledge base, ensuring that sapphire AI delivers superior virtual assistance for seamless security support.
3. Vulnerability scanning - continuous vulnerability management, real-time protection, and rapid remediation.
•    Partnership with node-ware, offers integrated vulnerability scanning to proactively identify all network assets and detect existing vulnerabilities, including IoT devices, with real-time monitoring and intuitive dashboards displaying critical issues.
•    Continuous scanning technology with low network utilization runs autonomously and silently behind-the-scenes, providing full internal and external coverage to detect vulnerabilities in real-time.
4. SIEM - AI-powered SIEM optimizes threat detection, investigation, and response.
•    Data log management
•    Real-time event correlation
•    Threat intel integration
•    User activity monitoring
•    Alerting and notification
•    Normalization
5. Cerulean XDR - secures endpoints, networks, apps, and cloud with AI and top-tier threat intelligence.
•    Extended detection and response (XDR)
•    Endpoint detection and response (EDR)
•    Next-gen antivirus (NGAV)
6. Cyber risk and posture scoring - identify gaps, monitor risks, and reduce cyber threats by 75%.
•    Internal risk scoring with best practices
•    External risk scoring – security scorecard.

- Contract Period/Term: 1 year