24/7 Cybersecurity Monitoring, Patch Management, and Cyber Network Monitoring Services

The Vendor is required to provide 24/7 cybersecurity monitoring, patch management, and cyber network monitoring services for include:
- 24/7 security operations center (SOC) monitoring
• Continuous monitoring of network traffic, endpoints, servers, firewalls, switches, routers, and security devices
• Monitoring of security events, alerts, and logs
• Threat detection and correlation analysis
• Real-time alerting and escalation procedures
• Detection of ransomware, malware, unauthorized access attempts, and suspicious activity
• Continuous review of security telemetry and threat indicators
• Identification and triage of critical cybersecurity incidents
• Threat intelligence integration
• Continuous monitoring of cloud-based systems and services where applicable
• Security event management and reporting
• Security log review and analysis
• Security alert prioritization and escalation
- Cyber network monitoring
• Network traffic analysis
• Internal and external network monitoring
• Firewall monitoring and rule review
• Intrusion detection and prevention monitoring
• Unauthorized device detection
• Network anomaly detection
• Bandwidth and suspicious communication monitoring
• Monitoring for lateral movement within the network
• DNS monitoring and analysis
• VPN monitoring
• Remote access monitoring
• Monitoring of privileged accounts and administrative access
• Continuous health monitoring of cybersecurity systems
- Patch management services
• Operating system patch management
• Third-party software patch management
• Firmware update management
• Security update testing and validation
• Critical vulnerability remediation
• Patch deployment scheduling and coordination
• Emergency patch deployment for critical threats
• Patch compliance reporting
• Vulnerability prioritization
• Documentation of applied patches and remediation activities
• Verification and validation of successful patch deployment
- Vulnerability management
• Routine vulnerability scanning
• Internal and external vulnerability assessments
• Vulnerability prioritization based on risk
• Remediation recommendations
• Validation of remediation efforts
• Reporting of critical vulnerabilities
• Risk scoring and tracking
• Assistance with remediation planning
• Coordination with county it staff
- Incident response services
• Incident detection and analysis
• Incident containment recommendations
• Threat eradication support
• Recovery assistance
• Root cause analysis
• Incident documentation
• Forensic coordination support
• Coordination with county it staff and leadership
• Escalation procedures for critical incidents
• After-action reporting and recommendations
- Existing tools and software integration
• Assess and integrate with the county’s existing cybersecurity tools
• Utilize existing monitoring, logging, and endpoint solutions whenever possible
• Minimize unnecessary replacement of existing systems
• Provide recommendations only where improvements are necessary
• Identify any required licensing or integration costs
• Coordinate with county it staff regarding compatibility and implementation.