Case Management Services

The vendor required to provide case management for individuals impacted by smaller-scale emergencies, such as, but not limited to, house fires or isolated incidents that displace a smaller number of people.
- Case management service requirements:
•    Provide or coordinate accessible and timely case management and wrap-around services to meet the unmet needs of individuals whose homes are uninhabitable due to a disaster, or as requested by the county. 
•    Services may include, but not be limited to, debris removal; short-, mid-, and long-term housing navigation; food and transportation assistance; replacement of clothing, legal documents, medication, and medical devices; public health and behavioral health support; family reunification, chaplain and spiritual care. 
•    Services shall also address the needs of individuals with disabilities, access or functional needs, household pets, and service animals.
•    Provide timely, accessible, culturally and linguistically appropriate, and trauma-informed customer service to all individuals referred into the case management program, including but not limited to translated materials and interpretation services, as necessary.
•    Systems in place for timely case management of referred individuals, including the ability to accept referrals twenty-four (24) hours a day, seven (7) days a week without interruption.
•    Conduct a preliminary case management assessment no later than three (3) calendar days after referral, and shall include:
o    Identify outstanding documentation needs.
o    Provide information and available resources as applicable.
•    Preliminary case management assessment should include an all-encompassing intake process that incorporates information and data collection needs for all government and community-based organizations that disaster survivors may use or benefit from during the recovery process. 
•    This intake process should capture all common information for services and benefit eligibility requirements to ease the administrative burden on disaster survivors.
•    Preliminary case management assessment, contractor shall, at minimum, conduct weekly, once every seven (7) days, consultations with individuals to re-evaluate the need for assistance, obtain updates on any act assistance and payments or payouts from insurance, as well as ongoing documentation and addressing of unmet needs.
•    Provide program applicants, regardless of eligibility status, with support in overall recovery system navigation, including identifying and applying for other applicable assistance programs that may assist with their needs.

- Contract Period/Term: 1 year
- Pre-Quoteon Conference Date: November 17, 2025
- Questions/Inquires Deadline: November 21, 2025