The vendor required to provide collection services for include:
• Letter process within five (5) days from the date of assignment.
• Send pre-collection letters for 45 days.
• After 45 days, initiate the standard accepted collection process.
• Report, correct and delete credit bureau reporting and provide evidentiary documentation to revenue services.
• The city retains the right to recall any accounts assigned for collection without charge or penalty from the firm.
• Upon recall by the city, no further collection efforts on recalled accounts will be undertaken.
• If the account being recalled has been reported to any credit bureau, it is expected to be immediately cleared from the customer’s credit report and provide written confirmation of such upon request.
• Comply with federal and state regulations regarding fair debt collection practices.
• Collection shall be conducted ethically and legally with the highest level of customer service.
• Maintain separate files for each account for audit purposes.
• Auditing of any and all assigned records is at the discretion of the city.
• Maintain confidentiality on all accounts assigned by the city.
• Maintain a disaster recovery plan to protect the city’s receivables and the confidentiality of the information contained therein.
• Accept data from the city in electronic formats.
• The assignment will include the following information, if available, and any other relevant information in the city’s possession at the time of referral as deemed appropriate: name(s), address, type of account, unpaid balance, date of birth, and driver’s license (if on file), phone numbers, account numbers, and account start, date of last bill, date of last payment, email address, and stop dates.
• Immediate return of all accounts still pending upon termination of the contract by any party.
• Accept and process credit card payments via telephone.
• Accept and process electronic payments from debtors.
• The firm is responsible for all costs associated with this service, including but not limited to the payment of the merchant’s discount fee.
• Bear all expenses and costs incurred to affect collection of any account referred to them by the city, including but not limited to litigation and transportation.
• Remit monthly to the city all monies collected, less collection fees.
• Remittance should include a breakdown by the debtor and type of account.
• The city would like to pass all collection fees to the customer.
• The city should not bear any of the cost of collections.
- Budget: $75 Million
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 22, 2026
