Information Technology Services

The vendor is required to provide a cost-effective and efficient information technology support service to safeguard information and assets, support operations, and coordinate the use of resources to improve the city and the lives of its residents.
- Provide day-to-day support to the city’s information technology infrastructure.
- This infrastructure includes server support, integration with various software platforms, phone support, help desk services, integration and troubleshooting network devices, security support, asset management services, website support, onsite troubleshooting and repair of hardware and network elements, emergency services support, security cameras, and key-coded entry systems to facilities.
- Server Environment:
• Support of 12 servers: 2 physical servers and 10 virtual
• Installation and configuration of sans and network-attached storage devices
• Management of network infrastructure needed for the server environment, VLANS, ISCSI
• Management of windows operating systems
• Coordination with facilities on support of network infrastructure across county facilities and it closets; this includes the 911 call center with the city junction to city police department.
• Setup and coordination of interfaces with cloud, software vendors, etc.
• Management of remote access needs by software vendors
• Updating and support of applications, operating systems, and environment
• Replacement and upgrade of servers, san, switch, and data center hardware – lifecycle management
• Around-the-clock support of these environments, 365 days a year
- Network environment:
• Coordination with internet service providers as it relates to city needs
• Managing network switches and VLAN environment
• Setup, configuration, and management of all routers
• Management of wireless access points
• WAN management and routing between city facilities
• Support and coordination of access control systems
• Support and coordination of network-attached HVAC systems
• Support for fiber network
- Workstations and users:
• Onsite workstation deployment, maintenance, troubleshooting, and support – approximately 120 workstations/laptops
• Around-the-clock help desk support for servers, workstations, and users.
• Installation and troubleshooting of software
• Coordination with vendors on servers, workstations, software packages, and copiers/HVAC/access control
• Onsite support for issues that require dispatch
• Support of printers and copiers, scan to email, installation, etc.
• Future conversion to windows 11 or most current version
- Phone system:
• Maintain and update VOIP office system as needed
• Need new sip trunks/lines
• Ongoing support of the phone system, voicemail boxes, setting up phones, programming, user training, upgrades, moving extensions, moving jacks/wiring, support of fax devices including fax to email/etc.
- Website hosting and domain: website hosted by state regular site backups and website/code troubleshooting, estimated 3-4 hours per month on average annually, 3 domain names, 2 sites.
- Antivirus: Antivirus Software for Servers and Workstations – advanced threat detection and monitoring
- Backup:
• Onsite Image Backup – 2 physical servers and 10 virtual servers – approximately 3TB
• Offsite Data Backup – Up to 2TB
• Disaster Recovery Solutions with Same-Day Restoration
- Office 365:
• 38 Basic Users – Email with online apps
• 115 Standard Users – Email and desktop apps
• Email Archival Compliance
• Advanced spam filtering/sandboxing/ URL rewriting
• Ingestion of Hosted Email Archives from PST/Other sources, approximately 30TB
- Other Software:
• Net Motion – 41 Licenses
• Two Factor Authentication
• Password Keeper
- Questions/Inquires Deadline: April 24, 2025