Information Technology Managed Services

The Vendor is required to provide Managed Service Providers (MSPs) to deliver comprehensive IT support services across all agency campuses.
- Provide end-to-end management of desktops, laptops, servers, and other network-connected devices, as well as help desk support, monitoring, security administration, and technology consulting.
- High-quality, reliable, and scalable IT services that support both instructional and operational needs across the district.
- Core IT functions typically include:
• Device management and support for student and staff endpoints (laptops, desktops, and peripherals)
• Network infrastructure support across multiple campus locations
• Help desk services for incident response and troubleshooting
• Security monitoring and access control to protect sensitive student and operational data
• Support for instructional technology platforms and digital learning tools
• Coordination with school leadership to align technology with academic and operational goals
- The district relies on a centralized IT function to ensure standardization across campuses while maintaining flexibility to support individual school needs. Key operational priorities include uptime, cybersecurity, data protection, and responsive end-user support.
- The current Meraki MX95 firewall is rated for approximately 500 users, indicating the existing network was scaled for a smaller user base than the projected future need.
- Managed Services: Technology Lab is the incumbent Managed Service Provider (MSP), responsible for managed IT services, including server management, network performance monitoring, and help desk support.
- Core Cloud/Systems:
• Google Workspace for Education: Serves as the central platform for all staff and student email, collaboration, document management, and cloud storage.
• Student Information Systems (SIS): Primary systems for student data management is Infinite Campus.
• Learning Management System (LMS): Critical application for curriculum delivery (e.g., Canvas).
- E-Rate Funding Model: The organization is leveraging E-Rate Category 2 funding, qualifying for an 85% federal reimbursement rate to minimize the cost of major infrastructure upgrades.
- Data Architecture: The data team operates an ELT pattern (Extract, Load, Transform), utilizing Google BigQuery as the data warehouse and debt for data modeling and transformation.
- Rostering: Automated rostering and data flows are used to connect SIS data to educational applications like Clever (for educational applications and Google Workspace provisioning) and DeansList (for daily attendance).