Managed Information Technology Services

The vendor is required to provide s from managed information technology (IT) services providers to provide services for the agency.
- Managed IT services include help desk and remediation services, monitoring of all essential network devices, preventative maintenance on all essential network devices, patch management, antivirus management, managed endpoint detection and response, web filtering, 24/7 security operation center, security information and event monitoring, geo-IP traffic filtering, botnet filtering, microsoft 365 management, adobe acrobat management, acrobat sing management, security vulnerability scanning, IT asset and warranty management.
1. Help desk and remediation services
• Authority employees will receive on-demand computer help from friendly, knowledgeable IT professionals. 
• The service provider will work to resolve issues the first time so the employees can get back to work quickly and efficiently.
2. Monitoring of all essential network devices 
• Electronic monitoring of devices such as servers and firewalls allows the service provider to detect and resolve issues that become worse with time before those issues actually cause downtime. 
• IT also allows the services provider to be alerted to sudden issues, such as loss of power or a server going down, as soon as those issues occur. 
• Performance counters and baselines are monitored and tracked so slowness issues can be identified and remediated once they are determined to be problematic.
3. Preventative maintenance on all essential network devices
• Similar to three-month oil changes in automobiles, servers and firewalls need regularly scheduled maintenance to remain at their peak operating efficiency. 
• For these devices, a thorough checkup is performed covering all critical and important elements as identified by IT service provider, dell and microsoft best practices in addition to industry-wide standards.
4. Patch management 
• Keeping windows workstations and servers current with the most recent microsoft updates is one of the most essential tactics in countering threats from hackers and malware. 
• Patching also helps our systems achieve optimal performance. 
• The service provider makes sure updates are tested, installed on schedule and monitored.
5. Managed antivirus 
• Advanced antivirus software is provided for all managed computers. 
• Network operations center technicians keep on the lookout for signs of malicious activity on agency devices so attacks can be quickly neutralized. 
• Most importantly, the service provider monitors everything to make sure IT is working properly, and any issues can be addressed quickly.
6. Managed endpoint detection & response 
• The service provider industry-leading threat hunting solution complements the existing security stack to detect and identify new and old footholds missed by antivirus programs, regardless of how the computer was compromised. 
• Once something malicious is detected, an automated response is activated to ensure that all data stays as safe as possible.
7. Web filtering 
• Web filtering and URL control for an overall safer computing environment. 
• Real-time protection against malicious threats.
8. 24/7 security operation center
9. Security information and event monitoring
10. Geo-IP traffic filtering
11. botnet filtering
12. Managed microsoft 365
13. Managed adobe acrobat
14. Managed acrobat sign
15. Cybersecurity awareness training 
• IT is a well-known fact that human error is the cause of 95% of cyber-attacks. 
• The service provider trains our staff to know what to look for to avoid malicious attacks that stem from phishing or any other trickery that hackers use. 
• The authority staff is part of the cybersecurity equation. 
• The service provider should do all they can to ensure that they are educated in avoiding cyber threats.
16. Security vulnerability scanning 
• The service provider regularly scans your network both from the inside and the outside to look for known vulnerabilities. 
• If vulnerabilities are discovered, they are investigated and remediated as appropriate to the situation. 
• Many times, they are resolved by applying a manufacturer's software patch published from their website.
17. Technology review meetings 
• Development of a short-term and long-term IT plan as IT relates to the authority business. 
• The service provider conducts regularly scheduled meetings to help guide our business, develop IT budgets, be introduced to emerging technologies, and discuss other issues pertaining to our relationship. 
• Managed IT services will be a partner in technology.
18. IT asset and warranty management 
• Hardware inventory reports and guidance will be provided allowing authority to better plan and budget hardware purchases. 
• The service provider also tracks software license renewals, domain name expirations, and many other it-related warranties and renewals.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: July 02, 2025