The Vendor is required to provide access to data sources necessary for applicant identity authentication, identity fraud/theft, asset, income and residency verification and state wage and comprehensive arrest data.
- Conduct identity authentication, income, asset, residency verification, identity fraud/theft and comprehensive arrest data for public assistance applicants and recipients, specifically for SNAP, FIP, and Medicaid programs.
- Identity Authentication Data Source
• Provide a computerized identity authentication process.
• Describe the step-by-step process your organization uses for identity authentication.
• Make the process available on-demand.
• Include a knowledge-based questionnaire (KBQ) with financial and personal questions. Questions must be tailored to assist applicants who are underbanked, lack credit history, or have limited access to financial systems.
• Describe the KBQ logic to ensure it accommodates for credit-invisible individuals.
• Support submissions via online and telephonic methods.
• Ensure accessibility features and language support across all formats.
• Implement exception handling and fallback protocols when applicants fail identity authentication (help desk route, etc.).
• Enforce verification limits that are reasonable and include alternative procedures when attempts fail (for example, 3 attempts in 30 minutes).
• Provide retention and retrieval capabilities of historical data for a period of time agreed upon by the Agency and the successful Respondent(s).
• Capture all identity authentication data and outcomes when applicants/recipients utilize the solution.
• Provide the agency the ability to retrieve the captured outcome for the correct individual.
- Comprehensive Arrest Data Source
• Provide a data source that identifies outstanding default or arrest warrant information.
• Return outstanding default or arrest warrant information results at the individual applicant and recipient level and include the data source(s) used in the match.
• Support real-time or batched-based validation of outstanding default or arrest warrant information and return a verifiable match/no-match result.
• Include, at a minimum, the following information for each match: name, outstanding default or arrest warrant information, agency or department that issued the default or arrest warrant, address of the agency or department, phone number of the agency or department, and data source(s) used.
• Include a confidence rating and formula behind the rating for each match.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 02, 2026
