IT Services

The vendor required to provide IT service provider (IT SP) to assist in delivery of technology services to the organization.
- Requirements:
1. Onsite Deskside Support
•    Onsite resource during agency business hours (Monday-Friday, 36.25 hours/week) at office to provide end user support, with an emphasis on “white glove” support for our executive team, ensuring high-touch, personalized assistance for senior leadership. 
•    Act as an extension of the internal IT team to handle day-to-day technical issues and deliver exceptional end-user experience. 
•    Proficiency in endpoint management (windows, macOS, iOS, android, basic hardware troubleshooting), experience with microsoft admin portals, wi fi, VPN, remote access, and network connectivity troubleshooting, device provisioning, password management, MFA and authenticator setup, boardroom av support, and other tasks as required. 
•    Ability to provide an equivalent or higher-level deskside resource as required for backfill during vacation, illness or extended leave.
2. Server support + project assistance
•    Azure VM management, conditional access, identity governance, and hybrid AD and Entra architecture. 
•    Support for server related tasks, including azure VM operations, domain controller support, DNS and DHCP (FortiGate), DirSync troubleshooting, performance optimization, and bastion based secure access. 
•    Project based assistance for deployments, migrations, hardening, server builds, Intune policy creation, network segmentation (NSGS/VLANS), DR testing, and infrastructure modernization. 
•    Support for core infrastructure dependencies, including domain controllers, FortiGate firewalls, Aruba wi-fi NTLM auth, and VPN based access to critical resources such as on-site NAS. 
•    Identity and synchronization mastery, including azure ad connect and DirSync flows, password sync issues, and authentication troubleshooting. 
•    Support for smtp relay and systems relying on exchange online, including printers, ups devices, and other system-generated notifications.