Information Technology Advisory Services

The Vendor is required to provide IT advisory and research services to establish a strategic advisory partnership that provides sustained, evidence-based support across the city's technology and business transformation landscape, enabling better planning, governance, and delivery of digital services.
- Research and advisory services
•    Provide timely advisory input to validate strategies, roadmaps, policies, and major decisions 
•    Offer external perspective to challenge assumptions and confirm direction 
•    Translate research into practical guidance applicable to the city's context 
•    Support a broad range of technology and transformation domains, including infrastructure, enterprise systems, service delivery, data, Al, GIS, cybersecurity, strategic planning, risk, architecture, and shared digital platforms.
•    The successful proponent must provide a self-service research portal with downloadable content, usage dashboards, and the ability for administrators to assign research, tools, and resources directly to city staff
- Diagnostics, benchmarking, and assessments
•    IT governance and management maturity
•    Enterprise architecture capability and adoption
•    Project portfolio management and tracking
•    Technology-related asset management
•    Data analytics, and platform maturity
•    Service delivery, processes, and operating model effectiveness
•    Staffing, capacity, and skills alignment
•    Business continuity and disaster recovery capability and maturity
- Enterprise architecture and portfolio advisory
•    Enterprise architecture governance and module
•    Capability-based planning and roadmaps
•    Application and technology portfolio analysis
•    Business architecture
•    Rationalization and lifecycle planning
•    Enterprise architecture governance and analysis
- Data, Al, and GIS advisory
•    Data and analytics operating models and governance
•    Al and innovation enablement and maturity progression
•    Integration of GIS with enterprise data platforms
•    Prioritization and alignment of data-driven initiatives
- Service delivery, process management, and digital platform advisory
•    IT service management and service desk operations
•    Service consistency, performance, and customer experience
•    Utilization of Al in services, processes, and digital platforms
•    Shared digital platforms such as collaboration, service management, and information platforms
•    Process management and optimization practices
•    Operating models for day-to-day service delivery
•    Resilience planning and business continuity processes to support reliable service delivery across the organization.
- Contract, licensing, and vendor advisory
•    Review of software, SaaS, cloud, and technology agreements
•    Benchmarking of pricing, terms, and conditions
•    Support for renewal planning and negotiations
•    Identification of contractual risks and optimization opportunities
- Roadmaps and planning artifacts
•    Roadmaps outlining recommended sequencing of initiatives
•    Maturity improvement plans with clear focus areas
•    Capability-based views that support prioritization and investment decisions
•    Industry-based best practices.