IT Infrastructure Products, Software and Services

The Vendor is required to provide a comprehensive range of professional services and products to support the College’s IT infrastructure requirements.
- The Help Desk receives approximately 54,000 calls from the College community yearly.
- The current hardware inventory carries over 25,000 items, with a value of approximately $50 million. This includes but is not limited to desktop and notebook computers, printers, servers, and network infrastructure.
- Infrastructure Products (Hardware)
•    Servers and compute infrastructure
•    Storage systems and arrays
•    Network equipment (e.g., switches, routers)
•    Wireless infrastructure, including access points
•    Associated hardware components and accessories
- Software and Licensing
•    Enterprise applications (e.g., ERP, CRM systems)
•    Software-as-a-Service (SaaS) solutions
•    Cybersecurity tools (e.g., SIEM, endpoint protection)
•    Operating systems and middleware
•    Software maintenance, updates, and support agreements
- Professional and Managed Services
•    Installation and configuration of hardware and software
•    System integration and deployment services
•    Ongoing technical support and help desk services
•    Proactive monitoring (e.g., backups, system performance)
•    Cybersecurity services, including threat monitoring and incident response
•    Training and knowledge transfer for institutional staff.