IT Strategic Planning Study Services

The Vendor is required to provide on information technology systems and services to support municipal operations, deliver services to residents, and enable efficient and secure management of City resources.
- Over time, the City’s technology environment has evolved to support a wide range of operational and service delivery needs. As technology continues to play an increasingly important role in municipal government, the City seeks to develop a comprehensive strategy to guide future technology investments, governance practices, and service delivery improvements.
- The Information Technology Strategic Planning Study will help the City assess its current technology environment, identify opportunities for improvement, and establish a strategic roadmap for modernizing and strengthening the City’s information technology capabilities.
- The resulting strategy will help ensure that technology initiatives align with the City’s operational priorities and support effective service delivery to residents, departments, and stakeholders.
- The City seeks to undertake an Information Technology Strategic Planning Study to evaluate the current state of the City’s information technology environment and develop a comprehensive Information Technology Strategic Plan.
- The study will result in a final Information Technology Strategic Plan and implementation roadmap that City leadership may use to guide technology planning and decision-making over the next several years.
- Study Objectives
•    Assess the current state of the City’s information technology environment
•    Identify opportunities to improve governance, service delivery, and operational effectiveness
•    Align technology priorities with organizational goals
•    Identify strategic technology initiatives and modernization opportunities
•    Develop a practical roadmap for implementation of recommended initiatives
•    Provide tools and frameworks to support ongoing technology planning and prioritization
- The study is expected to follow a structured planning process including current-state assessment, stakeholder engagement, benchmarking, strategic planning activities, and preparation of a final strategic plan.
- The assessment may evaluate capability areas including:
•    IT governance and decision-making
•    Service delivery and operational support
•    Cybersecurity and risk management
•    Enterprise architecture and technology platforms
•    Data management and analytics capabilities
•    Project and portfolio management
•    Stakeholder engagement and relationship management
- The assessment should identify:
•    Current maturity levels
•    Target maturity levels appropriate for the City
•    Capability gaps requiring improvement
- The firm shall develop a strategic initiative roadmap identifying key initiatives necessary to achieve the strategic goals of the IT organization.
•    Each initiative should include:
•    Description of the initiative
•    Alignment with IT strategic goals
•    Alignment with City priorities
•    Anticipated implementation timeframe or phase
•    Dependencies and organizational considerations.