Information Technology Strategic Plan Services

The Vendor is required to provide the City with a five (5) year Information Technology (IT) Strategic Plan to guide the City in planning, procuring, implementing, and managing current and future IT investments and resources.
- This plan should be a “living” document that serves as the basis for regular review and adjustment of governance, infrastructure, equipment, software, cybersecurity, staffing, and the effective use of technology to support the work of the City.
- IT Strategic Plan should serve as the road map for addressing the short and long-term business systems needs of the City and improve the balance between demand for new and emerging technology and available IT resources, including staffing, IT governance, capital, and operating funds.
- Provides a full range of municipal services, including police and fire protection; construction and maintenance of highways, streets and infrastructure; library services; storm water and municipal sewer systems; operation of a wastewater treatment facility; and the administration of recreational activities and cultural events.
- Must have proven expertise and extensive experience in the assessment of IT Systems and a successful track record of creating and implementing IT strategic plans for municipalities and similar public agencies, including experience with public safety systems and related infrastructure, enterprise resource planning and online services.
- IT supports the following departments:
•    City Attorney
•    City Clerk
•    City Council
•    City Manager
•    Community Development
•    Community Services
•    Economic Development
•    Human Resources
•    Finance
•    Fire
•    Police
•    Public Works
- Assessment of Current IT Infrastructure and Practices
•    Conduct a review of the current IT infrastructure, including examining hardware, software, network systems, and data centers.
•    Assess the efficiency and effectiveness of the current IT practices and procedures, identifying areas that may require improvements.
•    Review the IT asset procurement, deployment, and tracking lifecycle and provide recommendations for improvement.
•    Based on the assessments, identify improvement areas and propose optimization strategies.
•    Assess staff structures and provide optimal recommendations to support the City’s departmental needs.
- Future IT Needs Analysis
•    Conduct an in-depth analysis of the organization's future IT needs, keeping in line with its strategic objectives.
•    Meet with the City's executive management to gain insights into anticipated technology requirements and goals.
•    Evaluate emerging technology opportunities in the public sector and assess their relevance and applicability to the City.
•    Align the analysis findings with the organization's strategic goals, prioritizing IT initiatives that support these objectives
•    Formulate a strategic plan for meeting the identified future IT needs, incorporating innovative public sector technology opportunities.
•    Conduct an in-depth analysis of the IT organization staff and provide a growth path for future support.
- IT Governance and Policies
•    Develop a comprehensive framework for IT governance, defining the decision-making body, processes, and roles and responsibilities.
•    Assess existing IT policies, focusing on their effectiveness in ensuring regulatory compliance, data security, and efficient use of IT resources.
•    Based on the assessment, recommend modifications to existing IT policies or propose new policies as needed.
•    Establish procedures to regularly review and update IT policies, ensuring they remain relevant and effective.
•    Create a roadmap for implementing the IT governance framework and updated policies.
- Cybersecurity Strategy and Roadmap
•    Conduct a thorough review of the City's current cybersecurity practices, identifying potential strengths and weaknesses.
•    Evaluate the effectiveness of current cybersecurity tools, staff competencies, existing policies, and allocated budgetary resources.
•    Based on the review and evaluation, develop a comprehensive cybersecurity strategy to protect the organization’s digital assets.
•    Propose improvements or additions to cybersecurity tooling, staff training, policies, and budget to support the new strategy.
- IT Staffing and Training
•    Review the current organizational structure of the IT divisions and the skills and capacities of staff resources.
•    Compare the current IT capabilities with the future technological needs of the organization to identify potential gaps and recommend strategies to mitigate them.
•    Recommend recruitment strategies to attract the talent necessary to meet the organization’s future technological needs.
•    Identify any skills gaps among current IT staff and propose a training program to address these deficiencies.
•    Recommend strategies for retaining IT staff.
- IT Satisfaction Assessment
•    Assess the organization's level of satisfaction with current IT services and infrastructure.
•    Gather feedback on IT services and infrastructure from various organizational stakeholders, including executive management, staff and users of IT systems.
•    Analyze the collected feedback to understand IT service quality and infrastructure performance perceptions.
•    Develop an evaluation report detailing stakeholder satisfaction with IT services and infrastructure.
•    Propose actionable steps based on the evaluation to improve IT service and infrastructure satisfaction.