IT Capability Assessment Services

The Vendor is required to provide IT capability (maturity) assessment and to develop a multi-year digital transformation roadmap, with particular emphasis on application portfolio consolidation and modernization.
- IT environment to effectively support current operations while enabling scalability, innovation, and long-term organizational sustainability.
- IT capabilities across:
•    Applications (primary emphasis)
•    Infrastructure
•    Service delivery
•    Data maturity
- Objectives
•    Establish an enterprise-wide baseline of IT maturity across applications, infrastructure, service delivery, and data maturity. 
•    Develop and validate a complete inventory of software applications and systems and identify redundancies, inefficiencies, technical debt, and underutilized assets. 
•    Assess current and anticipated future business requirements and determine how IT capabilities should evolve to support organizational strategy and digital transformation objectives. 
•    Perform a structured gap analysis between current-state and target-state capabilities and define remediation priorities. 
•    Deliver a five-year transformation roadmap that includes application consolidation and modernization initiatives, sequencing, dependencies, indicative investment and total cost of ownership (TCO) bands, and risk mitigation strategies.
- Current-state assessment
1. Applications
•    Compile and validate a complete inventory of all software applications.
•    Document business ownership, functional purpose, user base, licensing model, operating cost, lifecycle status, integration points, and support model.
•    Assess functional overlap, technical debt, performance, scalability, and security classification.
•    Identify redundant, outdated, underperforming, or underutilized applications.
2. Infrastructure
•    Assess hosting platforms, cloud posture, network architecture, identity and access management, endpoints, and backup and disaster recovery capabilities.
3. Service delivery
•    Assess IT service management processes, service catalogue maturity, incident and change management practices, and operational performance reporting.
4. Data maturity
•    Assess data governance, integration, quality management, lifecycle management, and analytics and reporting capabilities.
- Maturity and gap analysis
•    Assess maturity using a defined scoring model.
•    Benchmark results against recognized standards and comparable public-sector organizations.
•    Identify capability gaps, root causes, risks, and constraints.
•    Define current-state versus target-state maturity levels.
- Application portfolio rationalization
•    Establish an authoritative application portfolio register.
•    Assign a disposition classification to each application:
•    Retain, retire, consolidate, replace, re-platform, or re-architect.
•    Identify duplicate and overlapping business capabilities.
•    Recommend standard enterprise platforms.
•    Develop a phased modernization approach:
o    Short-term (0–12 months)
o    Medium-term (12–24 months)
o    Long-term (24–60 months)
- Governance and execution framework
•    A prioritized initiative backlog
•    A governance and decision-making framework
•    A performance measurement and KPI framework
•    A benefits realization approach
•    Knowledge transfer and documentation.