SMS and Text Services for Public Outreach

The vendor is required to provide SMS and text services aimed at enhancing public outreach and communication strategies.
- SMS and text messaging platform that meets the following specifications:
•    Platform compatibility: the SMS and text service must be compatible with various devices, including smartphones, tablets, and computers.
•    Scalability: the solution must be able to support a user base of at least 50,000 constituents, with the capability to scale to accommodate future growth.
•    Compliance: all SMS and text messaging operations must comply with the telephone consumer protection act (TCPA) regulations, can-spam act, and the federal communications commission (FCC) rules regarding telecommunications.
•    Messaging types: the system must allow for multiple messaging types, including but not limited to:
o    Informational alerts
o    Reminders
o    Emergency notifications
o    Feedback surveys
•    User opt-in or opt-out: the service must include an easy opt-in and opt-out mechanism for recipients to manage their subscription preferences.
•    Message personalization: the messaging platform should allow for personalized messages based on recipient information, enabling effective communication with each individual.
•    Analytics and reporting: the platform must provide comprehensive analytics and reporting tools that track message delivery rates, open rates, response rates, and other relevant metrics.
•    Integration capabilities: the SMS and text service must have the capability to integrate with district current customer information systems (cis) and any other existing platforms used for public outreach. 
•    Support for API integrations is required.
•    Reliability: the system must ensure high availability (99.9% uptime) and rapid delivery of messages, ideally within 5 seconds of sending.
•    User training: comprehensive training and support for district staff must be provided to ensure effective utilization of the service.
•    Customer support: vendors are required to offer 24/7 technical support to address any issues or questions that may arise during the contract term.
- Service requirements
•    Implementation: the vendor must provide a detailed implementation plan outlining key steps, timelines, and milestones necessary for the successful launch of the SMS and text service.
•    Testing and quality assurance: prior to full functionality, the vendor must conduct testing to ensure that all features function as intended, message delivery is secure and complies with regulations.
•    Maintenance and updates: the vendor must provide ongoing maintenance and support, including updates to software and hardware components to maintain performance and compliance with industry standards. 
•    Data management: the vendor shall be responsible for managing user data in a secure and confidential manner, adhering to all applicable privacy laws and regulations. 
•    Service reporting: the vendor shall provide monthly reports summarizing usage statistics, delivery rates, response rates, and any other pertinent data that impacts the outreach efforts of district. 
•    Response management: the platform must include the capability to manage responses from constituents effectively, allowing for automated replies and escalation protocols for urgent queries or feedback. 
•    Public outreach collaboration: the vendor will work closely with district public outreach team to develop best practices and messaging strategies that align with community needs and environmental conservation initiatives.

- Questions/Inquires Deadline: November 10, 2025