Video Management Services

The Vendor is required to provide technical support services for the city's milestone video system application, servers, and camera hardware and to assist with the upgrade of windows on the milestone servers.
- Services include:
•    As part of the agreement between the city and contractor, the city will have the ability to submit service requests on an as- needed basis. Service requests may come in the form of either an email, phone call, or online help desk ticket request through contractor's portal. 
•    Camera as-needed technical support and milestone server/ client as needed technical support will be considered service requests. Furthermore, the scope of service requests to involve troubleshooting a camera that is not functioning properly and troubleshooting a server or client station.
•    Service requests will be addressed on a time & material basis in accordance with the payment schedule.
•    Any labor associated with the service request will be billable at the hourly rate found in the payment schedule.
o    Camera as-needed technical support: defined as time spent troubleshooting and servicing the camera, camera cable, and all associated field equipment.
o    Installation of new or replacement cameras.
o    Milestone server/ client as-needed technical support: defined as time spent troubleshooting and servicing the milestone video surveillance head end equipment, server, client workstation and software.
•    Any material associated with the service request will be quoted as a separate line item and billable on an as-needed basis.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: December 12, 2025