Strategic Planning Services

The Vendor is required to provide strategic planning services to develop a practical plan responsive to community needs, informed by existing data, and inclusive of the perspectives and roles of staff across the organization.
- Requirement:
• Work with community members (in English and Spanish) and staff to refine a citywide vision and outcomes associated with the city council and community’s priorities as expressed through the council’s 2026 retreat, the public input to plan city, and additional community engagement.
• This will require at least three in-person community engagement events.
• Support 16 departments to develop 3–5-year action plans that align with citywide goals and include specific, actionable, and measurable goals and actions.
• This will require working with some departments to update existing strategic plans.
• Develop a tracking system to demonstrate progress on the action plans and towards the citywide outcomes that is practical and considerate of staff time dedicated to existing reporting systems.
• Support rollout of the plan, including communication with community members in English and Spanish, frontline staff, department directors, and council members.
• This will require a minimum of five in-person or virtual events and meetings.
• Informational and tactical support to city staff and leadership on the purpose and process of strategic planning, outcomes-based goal setting, and communication of goals and plans.
• Build on the recommendations of the comprehensive plan, plan city, which was effective January 2025.
• Manage the timeline, strategic data collection, stakeholder engagement, and application of results for three related projects:
o City employee engagement survey: this survey will assess employee priorities and experiences to inform the internal services or organizational development aspects of the strategic plan.
o Resident satisfaction survey: this survey or poll will provide statistically valid data about the experiences and perspectives of city residents relative to city services and quality of life.
o The survey will provide baseline data; the city anticipates repeating a survey every 3 years for comparison.
o This data may either inform the strategic planning process or provide an evaluation tool for departmental goals.
o Participatory qualitative research: this community-engaged research project will collaborate with local single parents and foster youth to provide an in-depth look at the barriers that hold low-income households in poverty and the assets that help at-risk families thrive.
o The findings should guide prioritization of strategic plan activities by providing a clear view of the opportunities and challenges related to poverty reduction in city.