Employee Engagement Survey Services

The Vendor is required to provide design and administer employee engagement surveys for the county workforce, comprising of approximately 19,000 county employees.
- Requirements
1. Survey planning: 
•    Review survey content, develop survey purpose and objectives, understand data requirements for survey administration and reporting as well as establish the timeline and key milestones for the survey. 
•    All elements of the survey planning, design and communications will consider and align with other events and initiatives occurring across the organization.
2. Survey development:
•    The target length of the survey is approximately fifty (50) rating questions. 
•    The survey shall include demographic information including, but not limited to gender, race and ethnicity, sexual orientation, age, supervisor and non-supervisor, teleworker and hybrid, pay rate range, years of service, and department. 
•    Shall ensure employees access the survey in a way that preserves the anonymity of the rater. 
•    Provide options for employees to access and complete the survey (including consideration for those who may not have online access). 
•    The survey shall remain open for approximately three weeks to collect employee responses. 
•    Shall record and provide the county minutes produced for each meeting between contractor and county staff.
3. Marketing and communication templates:
•    Provide customized communication templates to support marketing and communication to leadership and employees during the entire survey process. 
•    Marketing and communication templates will include marketing and communication templates 5-10 days prior to the survey, introduction of the survey during survey launch, reminders during survey administration and communicating results and implications.
4. Results analysis and reporting:
•    Contractor will analyze survey results to determine the key drivers for improving employee engagement, including demographic breakdowns of data. 
•    This includes normative data (comparative). 
•    Contractor will take a collaborative approach to the interpretation of the data and recognition of implications. 
•    These findings (and potential recommendations) will be communicated as part of the survey outcomes report.
•    Provide recommendations for strategic and tactical actions to increase employee engagement.
5. Lessons learned and process improvement: 
•    Contractor shall lead lessons learned and process improvement discussions to assess areas of strength and opportunities for improvement. 
•    Elements for discussion will include (but not be limited to): designing, administering, performing data analysis and key driver analysis, and communicating results. 
•    The contractor will apply lessons learned and process improvements toward subsequent surveys during the life of the contract.
6. Contract administration: 
•    Follow previously listed timing and cadence to re-administer surveys, to determine progress made and areas for continued improvement. 
•    May need to adjust timelines and approaches to reflect current business needs and integration of lessons learned.
7. Contract closeout: 
•    Create a final report and process for transferring information that includes but is not limited to all reports and communication templates from contractor to the county so that the county has a complete record of work completed.