The vendor is required to provide a wide range of services within airport current IT environment.
- SQL database support and monitoring:
• Installation, configuration, upgrade, and migration
• Performance monitoring and tuning
• Backup and recovery
• Database security
• Storage and capacity planning
• Troubleshooting
• Data extraction, transformation, and loading
• High availability and replication - General it supports:
• This list of potential services is intended to provide an overview of the work anticipated to be performed under this contract.
• The scope may include all it disciplines and the work products developed by these disciplines, whether identified or not.
• Consultant may be asked to provide any variety of services that span the complete its environment.
- Managed services and technical support
• System and server and network administration
• Cloud system planning, evaluation, and migration
• Disaster recovery and business continuity planning, testing and site build
• Security/audit compliance
• Infrastructure support
• Network assessments, design, engineering and tuning
• Voice system (VOIP) assessments, design, engineering and tuning
• System architecture, design and solution
• Data center upgrade design - NetApp SAN, and core cisco switches,
• Cisco firepower firewall administration and support
• Fortinet firewall administration and support
• Operational support
• Veeam and back-up administration & support
• Voice system (VOIP) assessments, design, engineering and tuning
• Wireless network administration & support
• Application support
• microsoft SQL database maintenance and administration
• SharePoint implementation, development, maintenance, and administration
• Application development
• Report development (crystal, SQL reporting server)
• Cisco WLC, ISE, MSE, MERAKI
• Work order management: service request and workflow design and configuration
• Project management services
- Telecommunications (cisco VOIP support)
• Provide level 2 fault management/break fix support on cisco unified communications manager and cisco IPCC express.
- Network support
• Assess, design and implement network systems.
• Troubleshoot network operational issues.
• Assess and recommend network design solutions for short-, medium-, and long-range network projects.
• Install, configure and maintain network components
• Determine and plan layout for new hardware or modifications to existing layout.
• Provide network security reviews.
• Development of a complete disaster recovery and business continuity (DRBC) strategic plan and or maintenance / updating of existing plans. document technology architecture.
• Conduct disaster recovery testing and audits.
• Implement recovery procedure, test procedure and maintenance plan.
• Update disaster recovery plan with updated technologies included in the IT portfolio
- Computer and datacenter support
• Review, design, administer and troubleshoot SAN environment
• Implement data center management best practices.
• Support server consolidation and VM ware virtualization projects.
• Provide ITIL-base operational support for data center management (including backups)
• Assess, redesign to streamline, and fine-tune active directory infrastructure.
• Assess, design, implement and fine-tune exchange-based email infrastructure.
• Provide hands-on operational support for exchange servers and o365.
• Assess, design, implement and fine-tune microsoft SharePoint infrastructure.
• Provide microsoft server 2019/2022 management and administration support.
• Development of a complete disaster recovery and business continuity (DRBC) strategic plan and or maintenance / updating of existing plans. which include cloud recovery, systems/data recovery, colocation, data center recovery / support.
• Provide plan test scripts, and recovery procedures, in accordance to NIST 800-34.
• Conduct business impact analysis (BIA).
• Document technology architecture.
• Conduct disaster recovery testing and audits.
• Implement recovery procedure, test procedure and maintenance plan.
• Update disaster recovery plan with updated technologies included in the IT portfolio.
- Professional services
• Project management and business analysis
• Requirement’s discovery, gap analysis and validation
• Workflow configuration
• 3rd party applications interface integration
• User acceptance testing (UAT)
• Training
- Cybersecurity assessment and monitoring
• Provide application development, management, functional analysis, technical engineering and operational support for content management applications.
• Provide application development, management, functional analysis, technical engineering and operational support for asset management applications.
• Provide application development, management, functional analysis, technical engineering and operational support for enterprise document management and workflow applications (SharePoint, etc.).
a. Service level agreement and support:
• The firm shall understand that the airport is a 24/7/365 operating environment requiring minimal operational impact to the traveling public.
• The firm shall be required to pay any, and all, fees associated with security compliance of firm's staff, including badging, renewal or other security-related costs.
- Contract Period/Term: 4 years
- Pre-Proposal Conference (Non-Mandatory) Date: April 22, 2025
- Questions/Inquires Deadline: April 29, 2025