The vendor is required to provide from qualified information technology firms capable of providing information technology services to the rose bowl stadium, including but not limited to general IT support, event support, strategic planning and training, as well as on-site support for major events.
- General it services:
• Maintenance and support for hardware, software, and network infrastructure, including but not limited to:
i. Servers, storage systems, and virtualization platforms, ensuring high availability and performance.
ii. Network switches, routers, firewalls, and wi-fi systems, with particular attention to seamless connectivity for large crowds.
iii. Workstations, laptops, printers, and other peripherals for staff and contractors. • Proactive monitoring, patch management, and upgrades for it systems to mitigate downtime.
• Implementation of cybersecurity measures, including threat detection, vulnerability management, incident response, and regular penetration testing.
• Support for specialized stadium systems, such as: i. Point-of-sale systems for concessions and merchandise.
ii. Ticketing platforms and turnstile integration.
iii. Temporary event locations with temporary it system setup.
iv. Video surveillance and access control systems for security.
- Helpdesk services:
• Provide a tiered support system for all it-related issues, ensuring timely resolution within defined sla parameters.
• Offer on-site support during events to address urgent it needs and unexpected challenges.
• Implement and maintain a robust ticketing system for tracking, managing, and resolving service requests efficiently.
• Provide 24/7 support coverage for critical systems to ensure continuity of operations.
• Create a detailed escalation process for unresolved issues.
- Event support:
• Coordination and it support for all stadium events, ensuring the availability of necessary systems and equipment.
• Setup and teardown of temporary systems such as wi-fi hotspots, media systems, and event-specific infrastructure
• On-site support for connectivity and troubleshooting during events, particularly for VIP areas, media booths, and team facilities.
• Collaborate with vendors and tenants on required it support to ensure successful event operations.
• Event day stand-by services: average of 8 hours for 2 staff members, approximately 25 events per year. - Strategic it planning:
• Collaborate with stadium management to align it services with organizational and event-specific goals.
• Provide recommendations for emerging technologies that enhance operational efficiency, fan experience, and revenue generation.
• Develop and maintain a 3 to 5-year strategic it roadmap.
- Training and documentation:
• Conduct regular end-user training sessions for common software and systems to enhance productivity.
• Maintain comprehensive documentation, including network diagrams, configuration details, and process manuals.
• Provide periodic updates to documentation as systems evolve.
- Requirements
• Demonstrated experience providing it services and helpdesk support for sports or entertainment venues with capacities of 50,000+.
• Proven track record in managing large-scale it environments with complex requirements, including integration with specialized systems.
• Expertise in cybersecurity, network management, event-specific it challenges, and compliance with relevant standards and regulations.
• Ability to scale services to meet the demands of events with large and diverse audiences.
• Availability of a dedicated team for on-site and remote support, with flexible staffing for event demands.
a. Staffing may be necessary on weekends, holidays and evenings after working hours depending on when events are hosted.
- Contract Period/Term: 2 years
- Pre-Proposal Meeting (Mandatory) Date: April 15, 2025
- Questions/Inquires Deadline: April 22, 2025