The Vendor is required to provide managed hosting of the city’s sitecore-based website on Microsoft azure from 7/1/2025 to 6/30/2026.
- A third-party vendor will be engaged to perform the migration of our sitecore instances; this contract is only in regards to managing and monitoring the azure hosting environment on which our site will be deployed.
- The city’s website operates on sitecore XM 10.4 with one production environment and two nonproduction environments, with all environments consisting of dedicated cm and cd instances and using apache SOLR as a backing search provider for content search.
- Agrees to complete all tasks as put forth in the tasks section of this document
- Member of the sitecore partner program or is sitecore
- Least 5 years of experience managing cloud-based sitecore websites
- Currently managing at least 100 sitecore 10 website deployments
- Currently supporting at least 25 sites with traffic levels as large or larger than the city’s site (4 million sessions per year)
- Provide technical consultation with the city and its sitecore partners in facilitating the migration to the hosting environment
- Provide 24/7/365 monitoring of the infrastructure and keep the city point of contact informed of issues as they develop
- Provide 24/7/365 management of the infrastructure and address issues proactively
- Commit to a 60-minute or less response time to support requests
- Commit to 99.9% or better availability of the site
- Host the city’s website in a dedicated Microsoft azure tenant, to which the city will have access
- 24/7/365 monitoring and management of site infrastructure with alerting of city staff in the event of detected issues
- A response time of 60 minutes or less to support requests
- A 99.9% or better high availability guarantee.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 24, 2025