The Vendor is required to provide for a background investigation software to increase the efficiency of the employee vetting process hiring process for the city police department.
- The software should allow for customization of forms, communication between applicants and investigators, and allow for paperless completion.
- Provide a cloud-based platform that can be accessed by both the department and the applicant via the internet.
- Platform must be able to:
• Generate mass background investigations (at least 60 or 70 at once)
• Provide and customize questionnaires and waivers based on the needs of the city
• Auto-flag answers of concern based on applicant input
• Conduct credit checks and obtain credit reports
• Conduct and analyze social media checks through major platforms (including, but not limited to, Facebook, LinkedIn, Twitter, Instagram, TikTok, Snapchat, Reddit, Telegram, Parler, Gab, and other social and chatting platforms)
• Secure file transferring
•Generate a draft investigative report and allow for City input prior to final
• Generate a final investigative report
• Provide, at a minimum, four (4) user-role types
• Allow designation of user-roles for confidentiality and allow for higher level users to make edits to any submissions.
• No restrictions on number of users allowed
• Allow a tiered approval system with multiple approval phases
• Custom workflows for various positions
• Must be CJIS & FDLE Compliant
• Provide training and technical support, as required. Indicate how support would be provided to the city (hotline telephone support, email, on-site, helpdesk, etc.).
• Describe the support escalation process should initial methods of support not adequately address the issue(s).
- Questions/Inquires Deadline: April 09, 2025