The vendor is required to provide to implement a new website utilizing a modern technology stack (in a hosted environment) and mobile-first design with improved navigation structure and booking tools.
- System or solution
• Select and implement a robust and easy to use content management system (headless or hybrid CMS) that supports the website generation and maintenance.
• CMS includes document repositories, WYSIWYG page editing as well as dynamic content to support product booking features.
• Catalog and inventory required page(s) content and plan for refresh, validation and population within CMS.
• Identify, analyze and document bookable product content and their sources (i.e., the reservation system) that are sufficient to design and implement within the CMS to facilitate online booking.
• Identify, analyze and document all APIs needed to support booking module and other website functionality.
• Design and development “middleware” webservices to streamline and consolidate required API and CMS interactions.
• Design, document and develop new online booking workflow for direct consumers and a travel trade portal.
• Plan and implement website deployment, cutover, support, and knowledge transfer.
- Key functional capability
• CMS
o Multi-factor authentication.
o SSO preferred
o Role-based access controls
o Document management (options for version control/publishing)
o WYSIWYG interface with publishing controls
o Reusable content modules and templates
o Content integration for reservation system data required for APIs
• Booking module
o Rail only and single day package (day tours) booking
o Ability to book motorcoach alongside rail as a transportation option
o Recall option booking to review and apply payment to confirm if booking criteria met
o Recall confirmed booking to cancel if accept standard cancellation penalties and booking criteria met
o Apply coupon code for applicable booking discounts
o CyberSource payment gateway integration
• Site performance
o Mobile-first design
o Functional on supported, most frequently used browsers and devices
o Minimum response time meets industry standards
• Travel trade portal
o Login account password reset and forgotten username
o Booking search and review
o Ability to create option booking.
o Apply payment gross or net of commission based on agent type.
o Registration form emailed to corporation user (future integration with salesforce)
• Third party tools
o Google analytics
o Google tag manager
o Cookie consent
o MailChimp
• Future integrations
o Salesforce (form integrations)
o Click-to-chat
o Ai chatbots
• Miscellaneous
o Availability calendar
o Various forms emailed to corporation users (lost & found, freight quote request, etc.)
o Address cybersecurity vulnerabilities. pass cybersecurity penetration testing
• Compliance requirements
o Web content accessibility guidelines (WCAG) 2.1 level aa
o Payment card industry data security standard (PCI-DSS)
o Privacy and security law/standard.
- Contract Period/Term: 1 year
- Not-Mandatory Pre-Proposal Conference Date: June 03, 2025