The vendor is required to provide for crisis case management services that are integrated with outreach activities stationed in community locations that are accessible to underserved populations.
- Provide culturally relevant crisis support to county residents in underserved communities in order to establish and maintain engagement and supportive services until connection to ongoing services and appropriate community supports is made.
- Crisis case management provides short-term supportive services for individuals with medicaid who have urgent behavioral health needs and are not connected to another behavioral health system case manager.
- The outreach program provides low barrier access to free drop-in behavioral health support at locations in the community.
- Crisis case management
• 60% of clients discharged each quarter will be connected to ongoing supports
• 70% of clients referred will receive services within 3 business days of referral
• 90% of clients will be discharged within 6 months of admittance
• 80% of clients served will reflect satisfaction with services on a client feedback survey administered by provider
- Outreach
• Drop-in services are available at least 8 hours a week across multiple sites and at least 48 weeks throughout the year.
• Provide ongoing assessment that there is a demonstrated need of service, and if indicated move outreach sites as necessary.
• Regular hours at each site per month.
• Provide ongoing assessment that the hours of service are meeting the demonstrated need, adjust hours if needed.
• 80% of people served are connected to a resource.
- Provides short-term case management and drop-in behavioral health support to enable low-barrier access to crisis services targeting underserved communities.
- Services provided shall include:
• Mental health and substance use assessment and short-term intervention
• Peer support
• Case management
• Linkage to ongoing behavioral health supports and services
• Linkage to health insurance if not currently insured
• Linkage to resources for healthcare, housing, and other psychosocial needs.
- crisis case management services shall be provided in community settings whenever possible including an individual’s residence or other community location as appropriate to meet the needs of the client.
- Crisis case management shall serve adults and may also serve youth.
- Crisis case management shall serve both voluntary clients and individuals court-ordered to receive treatment under civil commitment or settlement agreement.
- Outreach services shall consist of drop-in support offered in multiple community locations with ties to underserved populations.
- Services provided should include motivational interviewing, safety planning, and brief intervention.
- Outreach support could include at least one clinical staff, certified peer specialist, or crisis case manager as need indicates.
- The sessions shall be open to the public, first-come-first-served, and access shall not be restricted by affiliation with the host site.
- Provider shall identify individuals encountered through the outreach services program who are eligible for and would benefit from crisis case management services and elicit a mechanism to enroll those individuals in the crisis case management program.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 9, 2025