The Vendor is required to provide for a cloud based point of sales (POS) system to be used for electronic ticketing services and concessions sales.
- Services include:
• Online ticket sales.
• Ability to purchase tickets with mobile device.
• Provide landing page for online ticket sales.
• Ability to send update emails to customer through ticketing system.
• Ability to use e-ticketing.
• Ability to use mobile ticket scanning.
• Ability to notify ticket holder in the event of a cancellation (Act of God, local emergency etc.).
• Ability to refund ticket holder in the event of cancellation.
• Process payment, accepting various electronic, and card payment your POS (Example MasterCard, VISA, Discover, American Express, Apple Pay, Google pay).
• Customer receives a purchase confirmation email – customizable.
• Customer support line to address patron questions and or concerns about tickets.
• Ability for patron to look up orders.
• Manage and track sales with real time reporting and analytics from any device and
• Ability to safely and securely deposit electronic ticket sales into agency banking account.  - Ticketing System Capabilities
- System:
• Provide an overview of your current system’s ticketing architecture.
• Systems mechanisms are in place to detect and protect client/personal confidential information, commercial misuse, and hacking. Please include information regarding vulnerability assessment and standards compliance.
• System’s backup, data and hardware redundancy, data security, backup and recovery.  - Ticketing:
• System’s integration between ticketing, fundraising, e -commerce, marketing, and customer relationship management.
• System support the sale of non -ticket items such as Concessions (Food, Drinks at a minimum).
- Customer Relationship Management (CRM):
• The CRM tools that are inherent to your system.
• The system allow for customizable alerts or prompts so ticketing staff is notified whether a customer is a board members, Parents, Student, Staff etc.
- Provide complete details on client support, service and client management including standards for all sales channels and 24x7x365 support.
- Contract Period/Term: 4 years
- Questions/Inquires Deadline: May 05, 2025