The vendor is required to provide the employment and support services listed below for federal fiscal year 2026.
1. Service activities
• Employment services, including development of a family self-sufficiency plan and an individual employability plan, world-of-work and job orientation, job clubs, job workshops, job development, referral to job opportunities, job search, and job placement and follow-up.
• Employability assessment services, including aptitude and skills testing.
• On-the job training (OJT), when such training is provided at the employment site and is expected to result in full-time, permanent, unsubsidized employment with the employer who is providing the training.
• English language instruction, with an emphasis on english as it relates to obtaining and retaining a job.
• Vocational training, including driver education and training when provided as part of an individual employability plan.
• Skills recertification, when such training meets the criteria for appropriate training in sec. 400.8 1(b) of this part.
• Day care for children, when necessary for participation in an employability service or for the acceptance or retention of employment.
• Transportation, when necessary for participation in an employability service or for the acceptance or retention of employment.
• Translation and interpreter services, when necessary, in connection with employment or participation in an employability service.
• Case management services, as defined in sec. 400.2 of this part, for refugees who are considered employable under sec. 400.76 and for recipients of TANF and ga who are considered employable, provided that such services are directed toward a refugee's attainment of employment as soon as possible after arrival in the country.
- The code of federal regulations, desired “other services” include:
• Information and referral services.
• Outreach services, including activities designed to familiarize refugees with available services, to explain the purpose of these services, and facilitate access to these services.
• Social adjustment services, including:
a. Emergency services, as follows: assessment and short-term counseling to persons or families in a perceived crisis; referral to appropriate resources; and the making of arrangements for necessary services.
b. Health-related services, as follows: information; referral to appropriate resources; assistance in scheduling appointments and obtaining services; and counseling to individuals or families to help them understand and identify their physical and mental health needs and maintain or improve their physical and mental health.
c. Home management services, as follows: formal or informal instruction to individuals or families in management of household budgets, home maintenance, nutrition, housing standards, tenants' rights, and other consumer education services.
• Day care for children, when necessary for participation in a service other than an employability service.
• Transportation, when necessary for participation in a service other than an employability service.
• Translation and interpreter services, when necessary for a purpose other than in connection with employment or participation in an employability service.
• Case management services, when necessary for a purpose other than in connection with employment or participation in employability services.
• Any additional service, upon submission to and approval by the director of ORR, aimed at strengthening and supporting the ability of a refugee individual, family, or refugee community to achieve and maintain economic self-sufficiency, family stability, or community integration which has been demonstrated as effective and is not available from any other funding source.
• Citizenship and naturalization preparation services, including english language training and civics instruction to prepare refugees for citizenship, application assistance for adjustment to legal permanent resident status and citizenship status, assistance to disabled refugees in obtaining disability waivers from english and civics requirements for naturalization, and the provision of interpreter services for the citizenship interview.
2. Management requirements
a. Personnel
• The applicant shall demonstrate that personnel possess the necessary knowledge, skills and abilities to effectively deliver the proposed services.
• The applicant shall have written descriptions for each position, requirements and qualifications, and policies and procedures to ensure that all employees are fully qualified to engage in activities and perform the services required.
b. Administrative
• Written policies and procedures are required for all services including personnel standards, operating procedures, determination of client eligibility, documentation, record-keeping, data gathering, reporting, financial administration, quality assurance, monitoring and evaluation.
• The applicant is required to have a written outcome-based program plan, and an on-going planning and evaluation process for these services.
c. Quality assurance and evaluation specifications
• The applicant shall have a written quality assurance plan, including procedures to assure that its services are provided in conformance with all federal, state, and county requirements, and the requirements of this RFP.
• The plan shall include procedures on how the applicant will monitor management, fiscal and program operations for compliance with all requirements.
• The plan shall also provide for procedures to determine whether clients receive consistent, high-quality services.
• The quality assurance plan shall identify roles and responsibilities for on-going implementation.
• The applicant shall have a written evaluation plan to evaluate performance in providing the proposed services, including procedures and methodology to measure, monitor and collect data on outputs and outcomes, and to evaluate the outcomes and other results of its services.
• The evaluation plan should also include procedures to identify and resolve problems and make improvements to the program as needed.
• The evaluation plan should identify staff roles and responsibilities for assuring on-going implementation.
• The applicant must also indicate the specific measurement tool(s) and procedures that will be utilized to document and verify that each proposed program output and outcome was accomplished.
• The applicant must maintain throughout the term of the contract a system of self-appraisal and program evaluation to track and validate effectiveness of the activities provided.
• The evaluation process must include tools or instruments to identify client barriers, which are relevant to client outcomes and include a process for making improvements or taking corrective action based upon the evaluation findings.
d. Output and performance and outcome measurements
(1) Outputs:
• Number of ORR eligible persons who completed employment and job search services.
• Number of ORR eligible persons who obtained full-time employment.
• Number of ORR eligible persons who obtained part-time employment.
• Number of ORR eligible persons who maintained employment for ninety (90) days.
• Number of ORR eligible persons who maintained employment for six (6) months.
• Number of ORR eligible persons who maintained employment for twelve (12) months.
• Number of ORR eligible persons enrolled and provided basic family support and social adjustment services (indicate the specific services).
• Number of ORR eligible persons enrolled in RCA
• Number of ORR eligible persons received medical screening or assistance.
• Number of ORR eligible persons enrolled and provided english language instruction.
• Number of ORR eligible persons enrolled and provided employment preparation and job search services.
• Number of ORR eligible persons enrolled in educational or vocational programs.
• Number of ORR eligible persons assisted.
(2) Outcomes:
• Number of ORR eligible families meeting their basic needs.
• Number of recipients who showed improvement in academic performance and successful integration. • Number of recipients who showed an improvement in the level of knowledge of health issues.
• Number of recipients who showed an improvement in the level of economic independence.
• Number of recipients who showed an improvement in their ability to navigate the medical and mental health system.
• Number of recipients who showed an improvement in their health and well-being through connecting with social groups and learning activities.
• Number of persons who reported a positive change in their condition/situation through services provided by the RSS program.
- Questions/Inquires Deadline: June 03, 2025