The Vendor is required to provide flexible spending account services to city and entity employees.
- Monthly Reports shall include:
• Account Balances
• Bank Reconciliation
• Bank Statement
• Cleared Transactions
• Debit Card Transactions
• Reimbursement Details
- Provide quality enrollment and termination procedures to assure that employees are accurately enrolled and can access their funds appropriately and timely.
- Accept bi-weekly payroll contribution report.
- Accept bi-weekly contributions via ACH.
- Communicate to participants about a denied claim will clearly state why it was denied and what can be done to resubmit it.
 - Provide a mobile application from which a participant can check their account balance, upload debit card substantiation and check status of a claim.
- provide employee account access online including smart phone access.
- provide a single debit card account for all four (4) programs with allowance for multiple cards for families.
- provide a sample copy of a summary plan description or certificate of coverage.
- provide samples of your standard member communication materials
- Provide a description of those circumstances under which benefits continue being paid upon:
•Termination of a participant’s employment
•Termination of the plan

- Contract Period/Term: 1 year