The Vendor is required to provide a robust, integrated enterprise system to support its food & beverage (F&B), operations.
- F&B module that supports real-time sales, inventory updates, mobile operations, flexible menu management, and deep integration with financial, retail, and customer systems.
- The Food & Beverage system must support a comprehensive range of functions tailored to zoo operations, including catering, ordering, promotions, pricing, and inventory management.
- The system must effectively manage food-related promotions, coupons, vouchers, and bundled offers with other products.
- It should support multiple service models—self-service, mobile, quick-service, and full-service dining—and include integration with kitchen display systems (KDS), front-of-house (FOH) mapping, and digital menu boards.
- Responsible for the design, delivery, implementation, and ongoing support of a complete F & B Point of Sale (POS) solution.
- This includes:
1. System Features
• Mobile/tablet-based ordering and payment processing
• Inventory management
• Integrated employee time tracking and access control
• Support for promotions, discounts, and vouchers
• Guest-facing features including self-service kiosks and QR code ordering
• Offline mode for continued operation during network outages
• Processing workflows for staff and guests
• Robust reporting
2. System Integration
• CRM and membership systems (e.g., Salesforce)
• Ticketing systems (e.g., Galaxy, Tessitura, etc.)
• Financial/accounting systems
• Data warehouse or analytics platforms
• Retail POS system (TAM)
3. Hardware Requirements
• 55 Terminals for the Outlet group + Printer + Payment Devices
• KDS – 3 Monitors with Bump Bar or Touchscreen – Network
• 10 Tablet POS + Printer – Available to be reserved through IT
• 6 Additional Tablet POS + Printer as IT backups
• 4 Catering Tablet POS + Printer
• 4 Digital Screens for Mobile Order Pickup
• Cash Drawers – TBD
• Additional Payment Devices for IT backup – TBD 4. Implementation Services
• Project management and implementation planning
• On-site installation and configuration
• Data migration from legacy systems (menus, inventory, sales data)
• Staff training (train-the-trainer and frontline team)
• Go-live support and stabilization period
5. Support & Maintenance
• 24/7 customer support (phone, email, chat)
• On-site or remote technical support for hardware failures
• Ongoing software updates and enhancements
• SLA commitments and response times.
- Questions/Inquires Deadline: June 4, 2025
