The vendor is required to provide a secure, scalable, and user-friendly remote connectivity solution designed to support an enterprise distributed workforce and customer base.
- The proposed solution should enable seamless remote access, control, monitoring, and management of devices and systems across multiple platforms, including windows, MacOS, Linux, android, and iOS.
• Remote access and control: instant, secure remote access to desktops, servers, mobile devices, and embedded systems, allowing for troubleshooting, software updates, and routine maintenance. 
• Remote support: real-time remote it SUPPORT capabilities for end users, including features such as session recording, file transfer, multi-user sessions, and remote scripting.
• Secure connectivity: end-to-end encryption, multi-factor authentication, and compliance with major data protection standards to ensure secure communications and data handling.
• Integration and customization: compatibility with existing service desks, CRM systems, and enterprise workflows via APIs and SDKs to ensure seamless integration.
• Scalability and licensing: flexible deployment options (cloud-based, on-premises, or hybrid) and licensing models that support organizations of varying sizes and technical requirements.
- Contract Period/Term: 3 years