The Vendor is required to provide for statewide, multi-redundant security alarm monitoring services.
- Provide alarm monitoring services with an Underwriters Laboratories (UL) Listed Central Station for a minimum of one hundred nineteen (119) electronic security monitoring devices.
- Required to have geographic redundancy in alarm monitoring stations with central stations in separate geographic locations.
- Redundant monitoring stations are required to ensure continuous service in the event that any single monitoring location experience any type of cyber, mechanical, physical, or any other type of problem that would result in diminished operability.
- Provide electronic security monitoring services twenty-four hours a day, seven (7) days a week (24/7) including all holidays.
- Monitoring
• Primary account (phone line) Monitoring shall be conducted via the primary communication channel, typically a dedicated phone line.
• In the event of primary communication failure, a backup account shall be used for systems such as the following name-brand systems (non-exhaustive list):
1. Uplink
2. Alarm net
3. BOSCH
4. ELK
- Signals to include
• Monitoring must cover a comprehensive range of signals, including but not limited to:
• Burglary alarm,
• Duress signal,
• Troubles on devices,
• Troubles on phone lines,
• Trouble on cellular communication,
• Power failures and restores,
• Communication faults,
• Tamper signals.
- Authorized users shall have the ability to view and download device history at anytime
- Authorized users shall be able to update contact information as necessary
- The system shall allow authorized users the ability to place system on/off “test” at anytime
- The system shall provide access and the ability to listen to recorded calls.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: June 16, 2025