The Vendor is required to provide SharePoint support services will include handling of user issues, data retrieval, resolution of system errors, adjustment of power automate workflows, and minor system enhancements using HTML code.
- This system is largely composed of project sites for document management, 22-phase based automated workflows, and customized list views to facilitate project delivery.
- User Requests:
• Consultant will receive user requests that have been dispositioned by the agency point of contact (POC).
• It is expected that the consultant responds to these requests within two business days.
• These requests may include, but are not limited to:
• User log-in and access issues
• Refresher or clarifications needed on system process/function
• Corrections, adjustments, or deletion of in-process automated workflows
• Role updates/replacements based on staff absences
• Retrieval of workflow data in excel format to produce ad-hoc reports
• Adjustments or creation of new views
- System monitoring:
• The consultant should be routinely monitoring the system for issues and then resolve them quickly.
- Monitoring will aim to address both:
• Early identification of human error and resolution
• Identification and resolution of automated workflow errors or other site functionality issues.
- System coordination:
• Consultant will also coordinate with city information management systems (IMS) to ensure that the site continues to adhere to city IT requirements.
• Consultant will also resolve issues arising from the upgrades to city systems that affect project central.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: June 10, 2025