The vendor is required to provide from qualified vendors to provide unified communication as a service (UCaaS).
- The service should be a cloud-based solution that integrates multiple and varied communication tools into a single, seamless platform.
- The service must enable edge members and participants to streamline their operations by combining voice, video conferencing, messaging, and collaboration tools into one unified system.
- The platform must be a fast-paced, multi-faceted digital environment, which is a reliable and scalable solution to support in-office work across multiple campuses in addition to remote work while enhancing collaboration, and improving interaction with all stakeholders.
- UCaaS services:
• VOIP telephony services
• Provision of telephone handsets
• Conference calling
• call and contact center
• collaboration capabilities
• SIP Trunking
o With SIP handoff
o With PRI handoff
• Services should include unlimited local and domestic calling
• Service access delivered:
o On-net via agency network with the provider taking the first call for service issues
o Via local carrier provided access as an option
• Project management for new service deployments
• Support capabilities
- Goals
• Reliability and high availability of service
• Economies of scale based on group purchasing power
• Interoperability to allow for an integrated solution.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 06, 2025