The vendor is required to provide to completely redesign its online communication systems so that residents, businesses, and visitors, both current and potential, can easily navigate and access information, communicate with the town through site interaction, and download any necessary town forms.
- Effective websites provide interactive content that keeps users engaged and coming back.
- Effective websites also must ensure that content sought is easily found and that navigation remains user friendly across all browsing platforms evolving with technology advances.
- Town uses an off-premise hosted and customized version content management system.
- The town will be in charge of content management on the redesigned website and will own all content.
- Technical, support and hosting services (describe available services)
• Maintenance of CMS and data backup schedule
• System for software updates
• Site hosting features
• Client training during implementation of project
• Availability of self-service training, documentation, and technical support
• Appropriate redundancy and scalability to avoid unexpected outages and to accommodate periodic maintenance, usage growth and sudden usage surges
• Adherence to state federal government ADA requirements
• 24/7 support
• Security for both town staff and users
• Other – preferred WYSIWYG programming by staff.
- Integration with back-end systems
• Integration with back-end systems and existing databases and information systems is critical to the website.
• Must indicate how the vendor would approach the problem of interfacing with existing back-end databases, systems and services currently provided on the site.
- Questions/Inquires Deadline: April 7, 2025