Special Education Investigative Services

The vendor required to provide special education investigations shall include an initial review of each complaint, interviews with the complainants, school officials and other interested parties, a review of relevant documents, and legal analysis.
- The complaint investigator shall provide the following investigation services:
•    Receive complaint form by mail, email, or other delivery method; 
•    Conduct a thorough investigation; 
•    Review all relevant records and documentation and determine whether additional records, documentation, interviews, site visits, or other data are necessary to reach reliable results; 
•    Interview, at a minimum, the complainant and the special education administrator to clarify the issues in the complaint, solicit relevant information and documentation, and schedule a date and time for the onsite investigation, should on be necessary; 
•    Write a detailed report with: (a) findings of fact and conclusions; (b) a statement of the reasons for the decision; (c) a statement describing any corrective actions which are required; (d) a statement specifying the time period for completing corrective actions; and (e) a statement instructing the parties how they may file an appeal should they be dissatisfied with the result; 
•    Submit the report for department review and make adjustments, if necessary; 
•    Once approved, deliver the report to all parties within 30 days of the day the complaint was received by department; 
•    Assist department, upon request, in the appeal of the report; 
•    Maintain internal tracking of allegations and findings by district for investigators’ review during new investigations; and 
•    Participate in both onboarding and continuing educational activities on special education law.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 05, 2026