Complaint Investigation Services

The Vendor is required to provide statewide Complaint Investigation Services regarding allegations of client rights violations on behalf of individuals with acquired brain disorders or developmental disabilities.
- Must perform statewide complaint investigation services that consist of conducting investigations for alleged client rights violations of persons applying for, eligible for, or currently receiving developmental services or acquired brain disorder services.
- Must ensure services are available statewide.
- Must be available to provide complaint investigation services up to a maximum of thirty-five (35) hours per week for fifty (50) weeks per twelve (12) month period. There will be no minimum number of guaranteed hours per week. The hours will depend upon the number of complaints received and assigned by the Office of Client and Legal Services.
- Must provide complaint investigation for all complaints assigned by the Department’s Services.
- Must obtain prior written consent from the office of client and legal services to investigate a complaint where they are deemed to have a conflict of interest or the appearance of a conflict of interest with the assigned case/individual.
- Use the information that they have permission to access solely for conducting official Department business and agree that all other use or access is strictly forbidden including, but not limited, to personal or other private and non-Department use, and that at no time shall they access or attempt to access information without having the express authority of the Department to do so.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 19, 2026