Social Media Monitoring Services

The vendor required to provide social media monitoring services to minimizing digital threats to elections through a variety of defense, monitoring and response processes and tools.
- Digital risk management and mis-, dis-, mal- (MDM) mitigation
•    Offeror must demonstrate experience AND capability to rapidly detect, alert, and respond to social media and digital attack surface threats related to board and state of elections.
- Requirement:
•    Multimodal deepfake detection: provide comprehensive analysis of multimodal deepfakes, including detection of voice cloning and video manipulation, supported by explainable AI (XAI) reports.
•    Coordinated inauthentic behavior (CIB) identification: utilize advanced ai-driven methodologies to detect distributed, low-signal inauthentic activity and 'astroturfing' campaigns.
•    Authenticity verification: implementation of blockchain-based verification (B-DAVF), c2pa and content credentials, or similar "root of trust" frameworks to verify the authenticity and edit history of digital assets.
•    Board domain monitoring, reporting, and protection, including, but not limited to:
o    Sufficient API and keyword queries
o    Dedicated analysis and correlation leveraging ai-powered agents or workflows for automated mitigation and remediation.
•    Board official and executive risk protection (minimum of 10)
•    Web monitoring, alerting and protection, including, but not limited to:
o    Surface web 
o    Dark web and deep web
o    App store
o    Sufficient takedowns for these types of risks and attacks (minimum of 5)
•    Web and social media monitoring and defense:
o    Must include twitter, Facebook, Instagram, LinkedIn, YouTube, and Tiktok (specifically monitoring for video-first misinformation and algorithmic manipulation).  
o    Sufficient social media takedowns (unlimited preferred)
o    Pre-bunking: the tool should offer actionable insights that support the creation of 'pre-bunking' content to build audience resilience.
•    Unified security integration:
o    Integration with existing board security workflows
o    The vendor should demonstrate a history of collaborative threat intelligence sharing and the technical capability to ingest external threat feeds.
•    Operational requirements
o    Authenticated defense for board social media accounts (minimum 6):  dedicated analyst (or equivalent)
o    Access for a minimum of 5 users.
o    Easy-to-use dashboard and reporting targeted at both technical and executive users.
•    The offeror’s work with 4 recent clients to show experience (government and election experience preferred).

- Contract Period/Term: 1 year