Insurance Claims Software Solution

The vendor is required to provide insurance claims software solution to manage insurance claims and all related tasks on behalf of all stakeholders, including department and faculty representatives, students, contractors, brokers, third party adjusters, legal services and third party claimants.
- Policy management
- Able to manage individual policy information in the solution.
- Able to link claims to the appropriate policy.
- Claims management – able to track claims from start to finish including:
• Editable claims intake form
• Third party adjustor information
• Third party claimant information
• Associated asset impacted
• Claim costs and expenses tracking
• External vendor tracking
• Correspondence tracking and saving to file
• Key date tracking
• Note tracking
• Email integration including notification
• Payment request capability
- Ability to interface with accounting software
- Ability to attach multiple media types
- Ability to create customizable reports by:
• Policy
• Policy year
• Asset
• Risk
• Other (proponent to detail options) - Installation and implementation – provide plan, including: integration, design, configure, testing, training and deployment; describe the services offered to support the implementation of the solution
- Training – describe training approach for the project team, configuration specialists, technical support and end users including:
- Training that will be provided    
- Optional training available
- Training material that will be provided
- Other training supports
-  Support and service including post implementation service and support model (e.g., hours of availability, response time, etc.)