Ticketing System

The Vendor is required to provide and hosted by software solution to enable real-time, online ticketing that enables patrons to choose desired events/performances, desired seating (when reserved seating is available) and pay for tickets in one seamless process, including at-venue sales.
- The solution needs to be scalable and robust enough to support ticketing needs for the athletics, student life events, chancellor speaker series, and university’s performing arts events.
- Providing solutions in the following key functional categories:
• Customer Account Information
• Ticketing Functionality
• Marketing Functionality
• Online Services
• Financial Considerations - Support an integrated, real time, branded, large scale e-commerce site tied to sales, ticketing/donor database, student online ticketing/lottery functionality, digital season cards and mobile sales.
• Ability to sell digital season, mini-plan, flex, individual, post season, tournament, banquet, loaded value, parking and vending tickets
• Ability to have unlimited number of pricing (monetary, complimentary ticket, and holds), date and venue, and seating options
• Ability to create multiple venues with multiple layouts depending on the type of event • Ability to adjust venue capacities instantaneously
• Ability for customers to choose desired seats from a variety of 3-D maps assigned to that event during the online buying process
• Quick sale mode (ability to sell a ticket w/o entering customer data)
• Ability to manage complimentary tickets, completely digital, by allowing Ticket Office to create credentials, send to user.
• Ability to manage complimentary tickets, completely digital, by allowing user to send, cancel, return, to multiple accounts
• Ability to create free/open to public events for online sign up/distribution.
• Quick buy mode available for online sales (ability to purchase without customer or limited customer information.
• Multi-person event staff sales account setup
• The ability to customize the CRM system including user access, customized fields, and dashboards
• Ability to sell tickets to virtual events at virtual venues.
• Mobile Purchase and Delivery Capabilities
• Ability to sale digital Season and Individual parking permits in designated lots in both Ticket Office and online.
• Ability to sale both tailgate and parking simultaneously in the using the same lot/map.
• Compatible with Boca Lemur ticket printers to print physical tickets or provide buy-out option for twelve (12) ticket printers (printer list attached)
• Compatible with reputable companies that can create physical season ticket cards.
• Able to print or send off the print multiple batches of physical season ticket cards
• Desired ability to print mailing labels from system
• Multiple Delivery options: Mail, Will-Call, Print-at-home, Student ID, Text and Mobile
• The ability to generate barcodes for digital Season Ticket. Ability to recycle/reuse barcodes over multiples seasons
• Ability to complete cash, debit/credit card, check, Apple, Google Pay transactions
• Bluefin compatible permits a seamless refund process and reflects accurately on reports.
• Ability to add and update general ticketing information such as Frequently Asked Questions, Venue Information, etc., that can be synchronized and displayed on the official NCAT Website.
• Ability to offer a desired Self-Service Kiosks option (Contractor must outline additional costs, if applicable, for additional functionalities)
• Real time communication between the access system and the ticketing system, such that all bar codes issued, voided, or otherwise changed in status are updated instantly on the access control system
• Test Website, to ensure proper set up of events before going live to ticket purchasers
• Capability to view layout before tickets are placed online
- Student Ticketing
• Student Only Portal
• Ability to designate “Student Only” events and restrict student tickets from public.
• Allows Student to Student only Transfers
• Fully integrated Student Ticketing
• Support customizable Loyalty & Rewards programs
• Customizable Lottery Capabilities
• Student Reporting
• Secure integration with existing University system that allows staff to determine student eligibility by status and e-mail address.
• Secure Student authentication in compliance
• Multiple Delivery options
• Utilization of access management
• Allow students to select seats for designated reserved seated venues
• Mobile ticket downloads
- Online Account Management System
• Allow patrons to manage their tickets/donations with functionality including:
o Username/Password Reset Option
o Ticket Transfers (option for fan-to-fan ticket sales, with shared revenue)
o Ticket exchanges/reseat
o Ticket Reissue
o Order History
o Priority Points
o Returns
o Ticket Request/Renewals
o Donation History
• Ability for patrons to transfer, sell, renew, and manage their own digital tickets.
- Development/Donor CRM Requirements
• Fundraising Functionalities to include integration between fund development system and Ticketing System.
• The ability to customize the fundraising system to allow for unique programs such as donor specific priority point calculators, quick donate pages for simplified donations and donation upsell and add-on features to drive additional donations.
• Tools for creating development and ticketing solicitations.
• Tools for creating fundraising campaigns, processing fundraising transactions, ticketing transactions all at the same time – in either the fundraising system or the ticketing system.
• Execute basic CRM functions such as creation of new accounts, update demographic information, revise pledges, etc.
• Capabilities for Bluefin credit card processing, additionally vendor must show PCI DSS v4.0.1 compliance.
• Ability to run reports focused on donor giving history, revenue generation, scheduled payments, giving summaries, daily/monthly/yearly reconciliation reports
• Evidence of CRM system synchronizing up with Banner 9
• Preference on ability to take event RSVP registration
• Proven success on customer-facing login portal to make ticket purchases and donations
• Ability to process add-in purchases in online customer portal
• Marketing functionality such as customer re-targeting and shopping cart abandonment options to retarget customers who do not complete transactions
• Ability to produce branded, and multiple, payment processing IDs on the consumer end
• Integration of payment plans and scheduled payments on tickets and donations, and allow consumer to change payment method
• Parking Pass Management: sell by season/single game, and report out on attendance
• Upsell and cross-sell functionality during consumer online purchase
• Options to view vantage point of seat selection on the consumer end
• Round-up’ donation option through consumer end of purchase function for tickets
• SSO for front end users, as well as on the back end (students primarily)
• Priority points integration and calculations
• Invoice generation, and electronic receipting functions
• Ability for consumer to execute quick purchases for donations and tickets
• Ability to create marketing landing pages unique by event (Vanity pages)
- Key requirements include:
• Seat Mapping and Reserved Seating Selection: The system must include a user-friendly, real-time seat map allowing patrons to select and reserve specific seats.
• Membership and Subscription Management: A feature to handle season passes, member-exclusive pricing, and subscription packages, facilitating seamless renewals and tracking of member benefits.
• Payment Options and Financial Transactions: Support for multiple payment options, including credit cards, digital wallets, and at-venue transactions. The system should also allow for secure, comprehensive tracking and reporting of all financial transactions.
• Sales and Reporting: Advanced reporting capabilities are essential for tracking sales, revenue, attendance data, and patron demographics to aid in decision-making and audience development.
• Promotions and Discount Codes: The system must support promotional codes, discounts, and other marketing campaigns, allowing for customized offers and targeted audience engagement.
• Flexible Ticket Exchanges: An exchange feature enabling patrons to switch event dates or seat selections, enhancing the patron experience and ticket utilization.
- Contract Period/Term: 1 year