Behavioral Intervention Software Solution

Software or internet-based solution shall provide comprehensive functionality to support the intake, tracking, routing, resolution, and reporting of incidents and cases across all state campuses.
- The solution shall provide the following capabilities:
1. Centralized case management for Title IX incidents, Clery Act incidents, Behavioral Intervention Team (BIT) cases, academic and non-academic grade appeals, administrative referrals, safety records, and disciplinary records.
2. Configurable intake forms and reporting channels that allow students, faculty, staff, and other stakeholders to submit reports and referrals.
3. Automated case routing, assignment, and workflow management to appropriate personnel based on incident type and severity.
4. Role-based access controls that restrict visibility of sensitive information to authorized users only.
5. Case documentation, notes, evidence attachment, and audit trail functionality for each record.
6. Cross-campus sharing and visibility of records to support coordinated response while maintaining confidentiality safeguards.
7. Configurable dashboards and reporting tools to support compliance, trend analysis, and administrative decisionmaking.
8. Notification and communication features to alert responsible parties of new cases, deadlines, and required actions.
9. Compliance support aligned with Title IX and Clery Act reporting and recordkeeping obligations.
- Vendor shall perform the following services as part of this engagement:
1. Conduct a business process impact analysis, develop end user manuals, and perform a requirements analysis to align the solution with the operational needs of Lone Star College System, TX.
2. Assess the compatibility of the current technical infrastructure, including hardware, software, database, and network components, as they relate to the solution requirements.
3. Develop and provide comprehensive documentation of the assessment results and conduct a presentation of the findings to technical, functional, management, and executive team members.
4. Develop a project plan for the implementation and migration of current information that includes summary-level tasks, detailed tasks, estimates of days and hours, a proposed timeline, required personnel resources, and a Gantt Chart depicting all details.
5. Describe the proposed implementation and rollout approach for the Lone Star College System, TX work environment, including relevant examples of similar deployments and a demonstration.
6. Provide a detailed report of integration, authentication, security, and delivered functionalities.
7. Provide estimated hours for report and dashboard development.
8. Provide thirty (30) days of post-implementation support.
9. Provide project planning and project management throughout the engagement.
10. Provide unit testing before delivery.
11. Provide knowledge transfer to the functional and technical subject matter experts of state.