Unified Hybrid Backup Solution

The vendor is required to provide a hybrid backup solution that seamlessly integrates on-premise and cloud storage under a single, intuitive dashboard.
- The solution must be scalable, easy to manage, and deployed in phases to ensure a smooth transition.
- Core technical requirements
• Deployment model: hybrid (supports on-premises + cloud with centralized management).
• Supported workloads: files, VMS, databases (SQL, oracle), SaaS (m365, google workspace), containers
• Storage flexibility: tiered storage (hot/cold/archive), support for multiple cloud providers.
• Backup and recovery: incremental and full backups, instant recovery, granular file restores, cross platform recovery.
• Security and compliance: aes-256 encryption, RBAC, immutable backups, GDPR/HIPAA/iso 27001 compliance.
• Scalability: linear scaling without performance degradation
• Automation: policy-driven backups, self-healing, automated failover testing.
• Monitoring and reporting: real-time dashboards, SLA tracking, customizable alerts.
- Support and SLAs
• 24/7 support with <4hr> critical issue response time.
• Detailed documentation & training for it staff.
• Quarterly performance reviews with vendor. - Technical requirements
i. Unified dashboard
• Single-pane management for cloud + on-prem
• Intuitive UI with RBAC and actionable alerts
• Minimal training required
ii. Hybrid backup
• Seamless cloud/on-prem interoperability
• Supports VMS, databases, SaaS, and edge
• Cross-platform recovery capabilities
iii. Scalability
• Linear performance at pb-scale
• No rearchitecting for growth
• Efficient resource utilization
iv. Security
• Aes-256 + immutable backups
• Compliance-ready
• Air-gap and ransomware protection
v. Implementation
• Clear phased rollout plan
• Minimal business disruption
• Vendor-provided migration support
vi. TCO
• Transparent pricing model
• Predictable cloud cost controls
• No hidden fees.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: May 07, 2025