Business Continuity Solution

The vendor is required to provide a commercial off the shelf (COTS) business continuity solutions.
1. Product capabilities and functionality:
• Provides distinct capabilities to support crisis management, emergency response, business continuity management (BCM), and IT disaster recovery (ITDR).
• Allows for client configuration (i.e., reports, dashboards, views, definitions etc.).
• Allows for governance of risk management, including roles, responsibilities, accountabilities, and dependencies.
• Allows tracking of configurable program key performance indicators (KPIS) and key risk indicators (KRIS).
• Scalable for both power-users and occasional users.
• Network accessible from laptops, workstations, and mobile devices.
2. Administrative efficiencies:
• Enables automation of administrative activities.
• Allows for configurable approval processes.
• Allows tracking of tasks and workflows for individual incidents and individual plans.
3. Data management and integrity:
• Supports data sets from different systems.
• Allows for data to be located and managed centrally.
• Provides data visibility across teams and applicable stakeholders.
• Supports integration with key internal systems (i.e., human resources management system (HRMS) workday, IT services management (ITSM)).
• Supports mapping of critical dependencies.
• Supports exports of data on demand in various formats (i.e., pdf, excel, etc.).
• Supports an audit trail of completed tasks and actions.
4. Planning and executing tests and exercises:  
• Enables planning and coordination of tests and exercises.
• Enables automated processes for executing and tracking tests and exercises, including post-exercise reporting.
5. Emergency response communications:
• Enables emergency and mass communication services.
• Includes built-in notifications at various organizational levels and workflow processes.
• Enables communications and notifications independent of the client’s network environment and systems.
6. Additional considerations:
• Proponents support structure and location of support teams.
• Experience supporting clients in the insurance industry.
• Presence of a user-community.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: May 14, 2025