Remote Assistance Tool

The Vendor is required to provide a remote assistance tool to be utilized by both IT and non-IT users, enabling them to offer remote support assistance to external and internal users for managed and unmanaged devices.
- This includes screen sharing, taking control of the target workstation, and elevating permission to install software or make modifications on the workstation.
- Approximately 50 service desk and desktop are heavy users of the remote support tools, utilizing remote support solutions daily to provide support to agency staff and issuers.
- Non-IT users of fixme.it of which there are approximately 250, would be considered light users of the remote support tool, using it infrequently for the purpose of screen sharing and providing instruction to remote users to help them through applications.
- Provide a remote support solution is to reconcile the amount of software in agency environment reducing the number of software used for similar purposes, such as remote support tools, ideally moving to one solution.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: June 19, 2025