Record Management Solution

The Vendor is required to provide record management solution for fire and emergency services.
- Provide to acquire and implement a new Record Management System (RMS).
- Solution and setup can be a Software as a Services (SaaS) that is vendor/cloud hosted (within Canada), or an on-premises solution (hosted within the City data center).
- The solution needs to meet all the requirements outlined in the Mandatory Requirements Table and should meet all requirements outlined in the Feature and Functionalities table.
- The solution should also have the flexibility and scalability to accommodate changes as required (e.g. add more Fire stations, additional integrations etc.).
- System include:
• Setup, configure and implement an RMS
• Ensure there is a separation of instances between town hill fire and other municipalities as part of the solution (e.g. each municipality will have their own configurations, data store, customizable functionality, SSO instances, RBAC etc.)
• Migrate all of the existing data over from the current solution into the new solution (along with data integrity) and stored in a format that can be easily retrievable 
• Successfully integrate with regional police’s CAD (versa term), tablet command and the city’s sap platform
• Provide geospatial integration that can seamlessly integrate with maps and other GIS related platforms.
• Enable a configurable data retention period to ensure data is kept for certain period of time that is defined by configurations (e.g. data does not get automatically deleted by default)
• Provide post go-live services including support and maintenance for all the deliverables.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: July 08, 2025