Case Management System

The vendor is required to provide a cloud-based, integrated online system designed to support municipal case management functions.
- The system will support key operations including bylaw enforcement, interdepartmental communication, tracking and responding to public inquiries, issuing parking tickets, and accepting online payments.
• Enables efficient case tracking and reporting for bylaw enforcement matters
• Facilitate internal communication between the town’s by-law officers and director of community development
• Supports issuance and tracking of parking tickets
• Allows for secure online payment processing for fines and fees, including parking tickets
• Generates real-time and summary reporting
• Provides a public-facing portal for submitting complaints or service requests
• Is scalable and customizable to meet future municipal needs - Deliverables
• A cloud-based solution, accessible via desktop, tablets, and mobile devices and which meets provincial privacy and data storage requirements
• User-friendly interfaces for both municipal staff and the public
• Configuration and setup to match the town’s operational workflows
• Integration with the town’s existing systems where applicable (e.g., financial systems)
• Ongoing maintenance, upgrades, and technical support
• Staff training and documentation
a) Case management
• Intake, tracking, and resolution of bylaw enforcement issues
• File attachments, photos, and case notes
• Assignment and tracking of tasks
b) Parking ticket issuance and management
• Digital ticketing via tablets and mobile devices
• Integration with license plate recognition and payment system
• Reporting on outstanding and paid tickets
c) Online payments
• Secure payment processing for fines and tickets
• Integration with financial reporting tools
d) Reporting and analytics
• Dashboard for real-time case tracking
• Customizable reports for enforcement activity, resolution timelines, etc.
- Questions/Inquires Deadline: July 8, 2025