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A government agency in Delaware issued “IT Service Management Platform” (RFP). Solicitation SYS-2024 closed on October 30, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide IT service management platform (ITSM) for include:
• Licensing and provisioning of the ITSM platform
• Configuration of core and optional modules
• Integration with existing tools and systems
• Data migration from legacy platforms
• User training and change management
• Post-implementation support and optimization
- Functional requirements
1. Core ITSM modules
• Incident management
• Problem management
• Change management
• Request fulfillment
• Asset and configuration management (CMDB)
• Knowledge management
• Service catalog
• Service level management
2. Self-service portal
• Branded portal
• Virtual agent
• Mobile-friendly
• Multilingual
• Knowledge base
• Request forms
• ADA-compliant
3. Automation and workflow
• Flow designer
• AI ops
• Predictive intelligence
• Visual workflow builder
• Task automation
• No-code logic
4. Reporting and analytics
• Performance analytics
• Real-time dashboards
• KPI tracking
• Custom reports
• Dashboards
• Ticket trends
• SLA metrics
5. Integration capabilities
• AD and LDAP, SSO (SAML, OAUTH)
• Rest and soap APIs
• ERP (Ellucian banner)
• Blackboard LMS and canvas LMS
• Cisco WebEx
• Microsoft o365
6. Mobile access
• Native mobile app with approvals
• Ticketing, knowledge base
• Responsive web portal
• Mobile-friendly UI
7. Security and compliance
• Role-based access control
• Audit trails and immutable logs
• HECVAT
• Data encryption (aes-256)
• MFA support.
- Contract Period/Term: 1 year
- Virtual Voluntary Pre-Bid Meeting Date: September 09, 2025
- Questions/Inquires Deadline: September 19, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-2024) closed on October 30, 2025. See similar open RFPs below.
A government agency in Delaware. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 1 year.
Yes: Non-mandatory on September 9, 2025.
Questions and inquiries must be submitted by September 19, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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