Case Management Software

The Vendor is required to provide for case management software.
- Provide all software, hosting, implementation, configuration, training, and support services necessary to meet the state need for a comprehensive case management system.
- Goals/Objectives
•    Developing an educated and skilled workforce
•    Meeting employer needs
•    Providing integrated employment and training services
•    Ensuring compliance with labor laws
•    Promoting economic self-sufficiency
- Provides a range of personalized services, including career counseling, skills training, job placement, and assistive technology, to empower individuals in overcoming barriers to employment. 
- Partnering with businesses and community organizations, division supports workforce development by connecting employers with qualified candidates and offering resources to create inclusive workplaces.
- The division’s mission is to enable individuals with disabilities to prepare for, obtain, and maintain successful employment, enhancing their overall quality of life.
- A centralized, efficient, and secure case management system is essential to division ability to deliver, track, and coordinate these services effectively across its statewide programs.
- Such a system serves as a foundational tool to document Individualized Plans for Employment (IPEs), monitor progress, manage service delivery, and ensure compliance.
- The system must support individualized service planning, case documentation, financial tracking, communication between staff and partners, and performance reporting.
- Procure a comprehensive case management solution and related support services that will enhance operational efficiency, streamline workflows, and improve client outcomes.
- The system must support individualized service planning, case documentation, financial tracking, communication between staff and partners, and performance reporting. In addition, it must be scalable, secure, and accessible across all service regions within the State.
- Required services include:
•    Licensing and user access: system access for up to 100 concurrent users, with tools for managing user permissions and license compliance.
•    Hosting and maintenance: secure and reliable system hosting with proactive maintenance and uptime performance standards;
•    Implementation and configuration: initial system setup, configuration to meet division business needs, data migration (if applicable), and user acceptance testing.
•    Ongoing technical support: help desk services, incident response with tiered severity levels, issue resolution tracking, and system troubleshooting.
•    System upgrades and enhancements: regular delivery of software updates, new features, and patches to maintain performance, usability, and compliance;
•    Security and disaster recovery: end-to-end data protection protocols, encryption, system backups, and disaster recovery procedures in alignment with state and federal data security requirements.
•    Integration capabilities: ability to interface with external systems and support for secure data exchange across state programs and partners.
•    Monitoring and reporting: system usage tracking, uptime monitoring, audit logs, and performance reporting.

- Contract Period/Term: 1 year
- Optional Pre-bid Conference Date: September 26, 2025
- Questions/Inquires Deadline: October 2, 2025