Email Security Solution

The vendor is required to provide email security platform that integrates seamlessly with our existing infrastructure, enhances visibility into email threats, and reduces the administrative burden on IT and security teams.
A. Solution design and implementation
•    Provide a detailed implementation plan, including timeline, milestones, and resource requirements.
•    Configure and deploy the email security solution in coordination with the college’s it team.
•    Ensure minimal disruption to existing email services during deployment.
b. Core capabilities
•    Advanced threat protection: defend against phishing, malware, ransomware, and business email compromise (BEC).
•    Behavioral analysis: detect anomalous or suspicious email activity through user and message behavior profiling.
•    Real-time threat intelligence: integrate with global threat intelligence feeds and support automatic updates to stay ahead of emerging threats.
•    Attachment sandboxing and detonation: analyze and neutralize potentially malicious attachments in a secure, isolated environment.
•    Redundancy and failover: the system must incorporate redundant infrastructure across geographically dispersed data centers to ensure high availability. 
•    The event of a failure in one component or location, automatic failover should redirect traffic and services to a healthy instance without requiring manual intervention. 
•    This failover process should be near-instantaneous and transparent to end users.
•    Automated remediation: enable automatic actions such as email recall, quarantine, or user notification in response to detected threats.
•    Custom filtering and alerting: support configurable rules for filtering, blocking, and alerting based on organizational policies.
c. Integration and compatibility
•    Seamless integration with microsoft 365 (exchange online).
•    Support for SAML single sign-on (SSO).
•    Define solution type (API-based integration, smtp relay, or mx record redirection) and how this affects mail flow and threat detection.
d. Administration and reporting
•    Centralized management console with customizable dashboards.
•    Detailed reporting and analytics on email threats, user activity, and system performance.
•    Alerting and notification capabilities for critical events.
•    Accessible audit log of all administrative actions taken.
e. Training and support
•    Provide training for IT administrators on system configuration, management, and reporting.
•    Include ongoing technical support, including SLAs for response and resolution times.
•    Ensure regular updates to threat detection engines and system components.

- Questions/Inquires Deadline: September 26, 2025