Utility Billing System Software and Implementation Services

The Vendor is required to provide to use a utility billing system (UBS) for the city’s water and wastewater, solid waste, and other city billing needs, meeting.
- Customer Management
•    Manage customer information
•    Manage property information
•    Customer self-service
•    Routes
•    File attachments and activity logs
•    Mailing and email generation
•    Custom searches and advanced filters
- Meter Information
•    Meter inventory
•    Meter condition
•    Meter size
- Billing
•    GL Configuration
•    Service types and classes
•    Utility types
•    Rate schedules, tier blocks and tables
•    Fees, flat rates and fixed charges
•    Seasonal rates and winter averaging
•    Billing process
•    Billing statement and printing
•    Bill messages
- Payments / Collections
•    Electronic payments
•    POS payments
•    Lockbox and batch uploads
•    Managing delinquent accounts
- Reporting
•    Ad hoc reporting
•    Time sensitive reports
•    End user reporting tools
•    High, decreased, and no reading reports

- Contract Period/Term: 1 year
- A Non-mandatory Pre-Submittal Conference Date: October 2, 2025
- Questions/Inquires Deadline: October 21, 2025